The U.S. Postal Service has an obligation to ensure the safety of its employees by creating and maintaining a violence-free work environment. Our recent audit work confirmed that the Postal Service has a comprehensive program to identify, review, report, and address employee assaults.

Postal Service employees who have been assaulted can take one or more of the following actions based on the circumstances:

  • Notify their manager;
  • File a formal Equal Employment Opportunity (EEO) complaint or grievance with the Postal Service;
  • Contact the local police.

Posters should be readily visible in work areas for employees to know how to identify and report workplace violence incidents.

The Postal Inspection Service investigates assaults and threats against employees, while the OIG investigates allegations of a hostile work environment and sexual harassment. Either agency can pursue criminal charges or refer cases to the Postal Service for further action. The Postal Service handles administrative action, such as letters of warning, suspensions, and removal of employees, as appropriate.

As part of its effort to forestall harassment, assaults, and threats, the Postal Service established the Workplace Environment Tracking System as a central repository for workplace environment incidents so it can analyze data, identify trends, and develop preventive measures.

Our recent audit of the Postal Service’s workplace violence program found the Postal Service and Postal Inspection Service appropriately addressed all workplace violence cases in the six districts that were selected for review. We noted some opportunities to enhance the overall program, such as better recording of incidents in the tracking system and consistent displaying of educational posters and publications. 

Comments (7)

  • anon

    Postal carriers habitually harass customers and you do nothing. Your captcha and the a word verification nobody can read is just another for of harrassment since you really don't won't to hear it.

    Feb 10, 2018
  • anon

    The post office wont deliver any packages to me.opened a case online.nothing was done about it and the case was what do i do

    Jan 16, 2018
  • anon

    Thank you for your comments. The OIG is an independent agency of the Postal Service and many of these issues fall outside of our jurisdiction. However, we do read all blog comments and pass on relevant information to our auditors and investigators. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, 1 (800) 275-8777, or to file an online complaint with Customer Service (and for frequently asked questions), go to the USPS Website and enter "Customer Service Help" in the search function.

    Oct 31, 2016
  • anon

    I would like to know why I've had 2 different people mail me letters and send them twice and I've NEVER received them!!!! The first time was in April then resent again in June and the most recent is a birthday card mailed last Monday and I still have yet to receive it!!! I'm pissed and pretty sure someone stole my mail!!! But you have no issues delivering the bills tho but personal mail doesn't make it to me!!!! I'm pissed and would like immediate answers

    Oct 25, 2016
  • anon

    I understand your pain Melissa. We live in an affluent area in Pleasanton, CA and have our mail tampered with too. We don't know at what point of the route it was touched but it is very discouraging to know we cannot safely send mail through the USPS. I also just ordered a package from a California city that was supposed to be delivered to me here in California. Should have arrived on Tuesday, 10/25. I ordered it specifically for Halloween. In tracking today, it shows it went from Marysville, CA to Chicago IL, to Pleasanton, CA and stated 'out for delivery' - should have been to my house in Pleasanton, CA, and the next thing it shows it is it back in Chicago, IL. I created a case with the USPS. All they can tell me is it must be labeled wrong. My question is will I ever get my package or will it forever be in a loop from Chicago to Pleasanton to Chicago to Pleasanton. From now on if I order on line I will ask the the end to send FEDEX and I will pay extra. It was the last one left so my Halloween is ruined.

    Oct 27, 2016
  • anon

    What about violence upon customers from employees? Where are the customer rights? Why are postal employees held to a lower standard of behavior? Why no legitimate resolution process?

    Oct 25, 2016
  • anon

    Why only 6 , is the Detroit district one of them .

    Oct 24, 2016