From wearing masks and working at home to popularizing terms like “social distancing” and “contact tracing,” the COVID-19 pandemic’s impact on life has been far and wide. Most people just don’t do things the way they used to, and according to our new survey, that includes some of the ways they interact with the U.S. Postal Service.
As you can see in our recent white paper, Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic, our survey found that 96 percent of respondents agreed or strongly agreed that mail was important. Yet, while seven out of 10 said they would be comfortable visiting a post office during the pandemic, fewer people reported having done so in the past month compared to previous years.
Respondents were also sending fewer letters and packages but checking and reading their mail more frequently. And — unsurprising for a time of social distancing — more people reported ordering more items more frequently online than in previous years. In fact, the Postal Service delivered more than 1.1 billion packages between October and December last year! Respondents said that, even after the pandemic ends, they expect to continue shopping online more than they did before the pandemic started.
Other trends haven’t changed, though. Most people still to want to resolve postal-related questions in-person at a post office, and almost three in 10 respondents continue to pay their bills through the mail. And people’s opinion of USPS? That one held steady, too: 91 percent of respondents reported a favorable view in 2020, compared to between 88 and 90 percent in the two previous years.
What about you? How have your mailing and ecommerce behaviors changed — or not — during the pandemic? Tell us below!