• anon

    Postplan was a disaster, and even based on one of your own audits we did not capture the supposed $500 million savings that was expected. We saved only $110 million, and even that figure could not be verified completely. The best way to preserve the smallest offices is to shift more of the workload to these offices from the big offices. Big offices have long lines, which deter people from entering our facilities and push them to go to either our competitors or pay their bills online. For example, why couldn't more of these small office process passports? There is usually a month long wait to get an appointment at many of the large offices. By doing this, we can capture more revenue, and increase the productivity of the clerks at the small offices. How about shifting more delivery points to small offices as a form of delivery conversion? Have people who are getting street delivery within a specified distance of a small office pick their mail up at the small office through a no fee PO Box, but use their street address instead of a PO Box number. Considering both the fact that delivering to a curbside box is much more expensive per delivery point versus a post office box, and the fact that many people are already going that far in some cases to pick up mail out of a cluster box unit we would be saving millions of dollars on delivery costs. Several years ago, I calculated the savings in delivery expense at my old office (a former level 11 office) using the numbers from your 2007 study, and just in that area alone we would be saving $15k a year. Now multiply that over thousands or a few million delivery points, and you are talking some big savings. Another thing- many people don't even know these offices exist. There is a small 4 hour RMPO not far from me that does not have any signage indicating that it is a post office. If people do not even know it is there, they are not going to go there. Revenue-When people ship out prepaid parcels, the systems are defaulting the shipped from zip code to the one indicated on the return address. When that happens, the revenue is allocated to the return address office, and not the actual office that the package is accepted. Because of this, you are not getting an accurate picture of the workload and revenue of the small offices. They may appear to be less productive than they really are. Allow customers to pick up accountables and packages at the small offices that normally receive their mail from another office. I have people coming in to my offices all the time with a 3849 for the delivery office 5-7 miles away. If they can pick up the mail piece at their closest office, that will make the clerk at the small office more productive, and can help decrease wait times for lines at the large offices, a win-win all around. It is also better customer service, as they will not wait as long, and it is more convenient for them. Just a few examples, there are plenty of others. But the smallest post offices are the biggest asset to the USPS.

    Apr 07, 2020
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