• anon

    One factor that must be considered is simply this: "You touch it, you scan it." As a clerk who sorts mail at a carrier facility, I see the odd PSE who, unable to obtain an AAU scan on the PASS machine, simply tosses the package into a hamper (sometimes even having to look up the correct route). I see returned parcels, and forwarded parcels in which the label is stretched across the barcode -- and I can tell that I am the first person to have lifted that label (and reposition the same in a correct manner) since the label was affixed by some other non-caring clerk. Or -- and this is common -- a barcode simply cannot be read by any scanner -- PASS, IMD, ring scanner -- and so they frequently are tossed into a hamper without an AAU scan. For that matter, when the manual input feature is used on the touch screen of a PASS machine, why isn't the route number automatically given on that screen? Most of the time (perhaps 90% of the time) a package which has to be manually input then has to be manually looked up on a scheme board. Isn't this a colossal waste of human resources? Since the machine is hardwired into the national database, write a few lines of code to include the route number. Now, I'm not talking about delivery scans, but the fact that a package hasn't been scanned even once from the left coast back to Missouri should be giving us pause. Clerks need to be taught, or to be given a refresher course, on how to properly affix forwarding or return to sender labels. It needs to be stressed to one and all -- "You touch it, you scan it." One last thought. I frequently serve as the closer for our carrier station, and this means that I also handle the customer service window (we do not provide retail services). It is embarrassing to run a tracking inquiry only to find that the ONLY time a package has been scanned was to show it "available for pickup" or another carrier-input scan -- because the barcode was covered by a sticker, or it could not be read at all. I don't like having to explain things like this to the customer.

    Jul 15, 2019
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