The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced with protecting their employees and customers, while coming up with creative ways to market and deliver their products.

The Postal Service continues to serve the public, operating on the front line, fulfilling the universal service obligation to deliver to every house and business every day. USPS is finding itself serving a population that is relying on it now more than ever. For many home-bound and quarantined people, home delivery is the only source for medicine and other vital supplies. During this time, the Postal Service has also prioritized the safety of its employees and customers.

We recognize the reality of the pandemic and have adapted our operations to maintain continuity while ensuring the safety of our employees. We are taking abundant care to minimize exposure to both our employees and Postal Service employees, using technology whenever possible. As we have told our employees, we also ask you to follow CDC guidelines, remain home as much as possible, and stay safe.

For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.

Postal Service employees, for work-related complaints or issues, please use our Hotline to let us know.

Comments (952)

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  • anon

    So quit

    Apr 25, 2020
  • anon

    Seriously? You deliver mail. We appreciate all you do but please remember that our soldiers do what you’re doing too. Nurses, doctors? Ring a bell? My spouse has missed the whole first year of his daughters life to be deployed. That’s the choices we make on the jobs we choose isn’t it? This person not wanting to go inside is also helping to protect your coworkers. More people inside puts you all at more risk too. Some of us are ALONE with a 7 month old baby so if we get sick, then what? I have no childcare and no help. My husband is overseas! So going inside buildings is a risk that I literally cannot take right now. So stop being rude to someone asking a perfectly reasonable question. And if you don’t like what your job entails then quit and get a different one. You chose an essential job. How lucky for you to be in work while others aren’t.

    Apr 15, 2020
  • anon

    Wow, what a way to make this about you. It never ceases to amaze me how selfish people in this country can be. I didn't realize we were at www.militaryworship.com, I thought this was about the USPS. What a strange comment this is... What, so because YOU have it tough, that means other people aren't allowed to express their own difficulties? Is this a competition? Only one out of the two of the comments in question (theirs and yours) actually HAS ANYTHING TO DO WITH THE ARTICLE OR THE USPS AT AT ALL. And yet while I see all sorts of snarky "then quit" or "get a new job" responses to our mail carrier friend (I guess they're not heroes though because they work for the government. Delivery pizza though, and you might get a standing ovation. Give me a break...), I don't see any responses like that to you. I wonder why that is? Why is it OK for this person to whine about the life they chose (when it has nothing to do with the article), and if anything they get praised for it? And the mail carrier, THE PUBLIC SERVANT, who has legitimate gripes and concerns is getting the "then quit" treatment? Because something completely unrelated to them happened to a package you were expecting to be delivered? This country is screwed.

    May 24, 2020
  • anon

    As a former military wife, I was delighted to read your comments. Non-service connected folks have no idea what military families go through. Urah! As a retired GS-13 Contracting Officer, I'm ashamed of you. Not everyone has a 9-5, 40 hour work week. You do your job and smile; if it cracks your face. Government work is "service". You need to readjust your priorities.

    Apr 28, 2020
  • anon

    It sounds like this person needs to be informed on how to intelligently interact with the post office during the pandemic. You don't get to throw your choices in the face of someone that is asking for information.

    Apr 13, 2020
  • anon

    I haven't received any mail in weeks.They don't want to work. I see the truck coming and the mailman is just sitting in it for hours killing time. Meanwhile, the mail isn't getting delivered. My sister is on the frontlines in the hospital, taking the train every day, saving lives and never complaining. These people have to open a box and drop mail in the box. If that is too difficult, please leave. Go do something else.

    Apr 19, 2020
  • anon

    As you stated you're at home sitting watching the mail truck for hours! that's you, your sister is on the front lines I thank her but you are not your sister .You're just sitting at home ( those were your words)so for you to dictate what you think a mail carriers duties are on a daily basis shows your ignorance.We make it look easy because we're professionals , but trust me if this was such an easy job and we make decent money with benefits why wouldn't everybody be doing it? I will tell you why because they can't . It's a lot harder than you think . I have trained some people and they walk off the job in less than one day? I have family members also that work in the hospitals and never have they ever made me feel any less required in this Corona epidemic then somebody like you that just sits at home (as you said in your own words)

    Apr 26, 2020
  • anon

    They FORCED people to stay home. Its not like it was his choice. And considering that we THE TAXPAYERS ARE THE ONES WHO PAY THEM, and also that WE PAID FOR THE MAIL TO BE DELIVERED AND IT IS NOT HAPPENING, I would say its not ignorant to expect for people to do a job they are overpaid to do in the first place. THIRD WORLD COUNTRIES have better mail service then the United States. Now, I like my carrier, she is a decent, hard working woman. But the people at the ISC warehouses all need to be fired. And no. You do NOT make it look easy. You make it look like if I am very, very lucky, at some point in the future I will get the packages I spent my hard earned money purchasing, and the seller spent their hard earned money mailing. This nonsense about nurses, or anyone being heroes is pretty much bogus. People are just doing their jobs. No more and no less. And if youre not going to do your job, then quit. Plenty of people who will be happy to take your place.

    May 25, 2020
  • anon

    I appreciate all our postal service workers. Please require postal (mailpersons/delivery/etc) workers to wear masks when entering buildings/apartments especially high risk apartments, such as senior apartments. The Coronavirus is very deadly to many many. I hear the attitude of 1 "mailman" that it's no big deal. I understand that the Coronavirus can stay alive on many different surfaces for different lengths of time. This is why I'm asking please wear mask. I also believe that screening for postal workers for COVID19 is necessary as they enter high risk facilities and apartments (seniors). It is irresponsible to not protect the people they service.

    Apr 10, 2020
  • anon

    Unfortunately, like everyone else, letter carriers can’t get masks. In NC, our Postmaster hasn’t provided masks, sanitizer or gloves. Carriers have been left to fend for themselves. A few residents have kindly made masks for their carriers. And please know, we understand your concerns, because we don’t want to get infected either. But, people continue to approach us to talk and get their mail directly from us; instead of letting us place it in the mailbox. If we ask them to stay back, many call us rude and complain. We are doing the best we can with the circumstances we been given.

    Apr 12, 2020
  • anon

    Are they not also responsible for protecting themselves also from covid. Now you can purchase a cloth mask even at the beauty supply. I mean good quality mask. If You know the risk and can't get mask from work you get your own to protect you and your loved ones and also people you don't even know. That's NO excuse.

    Jun 27, 2020
  • anon

    I paid for two day Priority shipping so my daughter could have a face mask. Her package is delayed. Is there a backlog of shipping due to COVID19?

    Apr 10, 2020
  • anon

    When Dejoy claims he isnt slowing down the mail, he is flat out lying. Something like 70% of Chicago's processing ability at customs has been cut....My package was ordered 5 months ago and has been sitting in Chicago for 2 months.... Don't expect things to get here quickly.

    Sep 03, 2020
  • anon

    Yes months.

    May 29, 2020
  • anon

    What about those of us that live in towns that still don't have mail delivery? Our little town has had several cases of Covid-19. It isn't safe for those of us in higher risk categories to have to go pick up our mail, when everything else is closed. Aside from the fact that not everyone will deliver to a post office box in general, these times make it even more difficult. We need mail delivery in our town. Some of us have been unable to safely retrieve our mail for weeks.

    Apr 09, 2020
  • anon

    Try months.

    Jun 05, 2020
  • anon

    uhh, how do you feel these delivery drivers feel? Put on a mask, slap on some gloves (just like you all expect us "essential employees" to do everyday) and get your mail? Is this even a question?

    Apr 12, 2020
  • anon

    Cannot believe Postal workers not being screened for COVID 19 and delivering to high risk facilities and hospitals.

    Apr 09, 2020
  • anon

    Why would it be any more dangerous for a postal worker then for anyone else walking into a hospital? And how would wasting tests on postal workers help us? Everyone has to go to high risk areas. The store is probably the riskiest area around.

    May 25, 2020
  • anon

    Our work is considered essential, but not us. In our city, Postmaster doesn’t do anything until someone dies - covid19 has proven no different. But he has protective equipment for him.

    Apr 12, 2020
  • anon

    Why doesn't USPS.com allow click and ship for small packages that qualify for first class mail temporarily until the coronavirus risk subsides? The line at the post office today was unbelievably long. This act will potentially reduce the risk by contact to postal employees working the retail counter.

    Apr 08, 2020
  • anon

    We are postal proud at the United States postal service I want to personally thank all of my coworkers for continuing to do an excellent job and to show up and show out at this present time of need we're doing what we do best we're here to serve.

    Apr 08, 2020
  • anon

    Thank you! You also

    Aug 20, 2020
  • anon

    Keep congratulating yourselves, someone’s gotta do it.

    Jun 24, 2020
  • anon

    THANK YOU. Most people only seem to notice USPS when they have a problem. I think about the millions of letters and packages that move through the system every day and. On a “normal” day - rain,snow, etc - i cant imagine but now? Everyone’s experiences are valid and its important to look at both sides. Also to the person who mentioned our brave men and women in the military. Were it not for USPS and other carriers our brave armed forces would not receive our letters, cards and care packages. Stay safe and strong everyone!

    Apr 28, 2020
  • anon

    I came to this site pissed off and ready to vent my experience. After reading tour post, I have reconsidered. Thanks for allowing me to take a deep breath and be thankful for these people who get nothing but crap from idiots like myself. well not this time. I got my stuff, late as it was, i got it and im grateful. Thank you to all the hardworking postal workers for all you do. We all F up and make mistakes. Be safe!! Ray

    Jul 27, 2020
  • anon

    Thanking people when they do the bare minimum of the work they get paid for isn't very reasonable. It makes as much sense as thanking the driver next to you for not running into you. As it happens, I am NOT getting my packages. And what does the military do right now? The same thing as everyone. Sit in fear of what is basically a flu. But if USPS has decided to stop delivering out of the country mail, they should have said so. Then no one would have bothered mailing it. I have three packages, all of which are over a month late, and none of which are too likely to move anytime soon. And I wonder how EVEN THIRD WORLD COUNTRIES have better mail service then the USA.

    May 25, 2020
  • anon

    I work for a real estate development & construction company in Washington, DC. On 3/25, I filed a service request because we had not received any mail since 3/19. I got an email on 3/26 and a call the next business day, 3/30. I was told service would resume on 3/30 and it did. However, I believe not all the mail was delivered. There was a big gap in the post mark dates and some items we were expecting were not included such as bank statements. On 3/31, we received packages and one piece of registered mail. We have not received any mail since 3/31. On 4/6, I sent a second service request. I received a call that day stating that the US Postal Service has suspended mail deliver to all commercial buildings in DC and will not resume service until after the pandemic is over. I asked if we could pick up our mail at the substation and was told NO. I asked if we could reroute our mail to a different address and was told NO. I asked if there was anything we could do to get our mail and was told NO. We are deemed essential, yet the USPS is impeding our operations. We cannot pick up our mail. We cannot redirect our mail. We cannot do anything until the pandemic is over. We are not given any reason why commercial delivery is suspended but home delivery is not. We have tried to cooperate and work on a solution that would be satisfactory to both our business and USPS, but all options have been closed to us. This is not only hindering us, it is harming our suppliers. We are not receiving invoices for services, labor and equipment we use everyday. We cannot pay invoices we do not receive. Moreover, we are not confident that the payments we make will be received by our vendors in a timely manner.

    Apr 07, 2020
  • anon

    Similar issues, not receiving mail but didn't get any notice of suspended delivery. Impossible to get through to customer service and get any help. Worried about unemployment and health paperwork.

    Apr 16, 2020
  • anon

    You are worried about unemployment and health paperwork?? Do you really think that people are working in offices during all this ??? Why aren't you filing online for unemployment like everyone else ? ...and health papers ?? that is all online also. Quit crying, people are dying. Use the internet like you did here ! I bet you haven't worked since this all started either.

    May 09, 2020
  • anon

    Your comment to MK was uncalled for, rude and combative. How do you know they aren't doing their paperwork via computer ? Nothing in their post indicated how they were dealing with it, and it is their business how they do, not yours. A lot of people are worried about unemployment and health insurance during this pandemic. It was just a comment. I saw no "whining and crying" in there at all, just an innocent comment. Stop being a bully. This is not all about you.

    Oct 10, 2020
  • anon

    People are always dying. Its a part of life. And I am sorry if not getting mail that belongs to us is not an earthshaking problem, but if the post office can not deliver mail, then they should not be paid. Delivering most of the mail is NOT good enough. I have a package sitting at ISC Chicago for over a month. I very much doubt that I will ever see it, and I wouldn't doubt for a minute a postal worker might use the pandemic as an excuse to steal, either.

    May 20, 2020
  • anon

    Because the Unemployment department, sent a letter requesting more documents in order to process the case , And THEY REQUESTED ( BELIEVE IT OR NOT) To SEND the paper letter (literally) with documents !!..like the last Century !! WHY NOT through email? Who knows ? That is why people are getting deeply worried about their express mails. Or priority mails. Just so you know .

    May 14, 2020
  • anon

    Hello, Helen. Thanks for your comment. We recommend filing an online complaint with our Hotline. You can access the online complaint form at www.uspsoig.gov/form/file-online-complaint.

    Apr 08, 2020
  • anon

    That is a "dummy link" it's the go to for you all to use to shut up the residents

    Oct 07, 2020
  • anon

    This link doesn't work. Can you send another?

    Jun 07, 2020
  • anon

    your link says 404 Not Found Microsoft-Azure-Application-Gateway/v2

    Apr 24, 2020
  • anon

    In reply to MJ.... Seriously? Every address! That's what USPS does and it might be easier said than done when there are millions of addresses. How many businesses do you think prioritize the Post Office and tell them to hold the mail or they will be closed? I'm sure it seems simple when you think about a few local businesses and the same carrier. Most carriers are calling out so the replacement follows the route. The postal service does an amazing job when you consider how many deliveries and pick ups they make every single day. Thank you postal employees for everything you do!

    Apr 07, 2020
  • anon

    Jason - there are mail carriers and there are those who collect mail from blue boxes and office bldgs. Office bldgs are locked and inaccessible, yet those on collection routes must still go to every location, even locked bldgs, every day and prove that they attempted access. There are areas in Manhattan where residential delivery is seriously underserved due to staff shortage. Wouldn't it make more sense to shift those on the office bldg collection team to delivering mail in the underserved neighborhoods? They all go through the same training, so it wouldn't be a stretch. With better management and more efficiency, the dedicated work force of the USPS could help those underserved neighborhoods so that those residents can experience the same excellent service you apparently enjoy. The problem lies with poor management, not those who deliver and collect the mail.

    Apr 07, 2020
  • anon

    It might make more sense, but that is often the argument made when breaking contractual rights of workers. If the healthy regular worker reporting to work is drafted off of his assignment because of an emergency the fear is that postal management will always claim emergency and force carriers, in this case, off of their seniority based claim on that particular assignment. At best if they can determine x amount of time is saved because Y amount of pick up locations on average are empty or accessible he could be "pivoted" or forced to help on some other assignment to make up that time to bring him up to an 8 hour workday. Or giving the forced overtime in many hard hit locations 4 hours of overtime carrying somewhere else plus the minutes pivoting.

    Jul 24, 2020
  • anon

    Mj you speak the truth. In NC we have cca 204b’s instead of supervisors, and they are useless. Carriers with decades of experience try to tell them what would be more efficient, but they just want to be boss and think that means bossing us around. So we do it their way and they pay lots of unnecessary OT. Stay safe out there, cause it’s fend for yourself at Usps.

    Apr 12, 2020
  • anon

    Customers are NOT keeping the social distance from carriers! Minimum exposure isn't actually being followed.

    Apr 06, 2020
  • anon

    I agree, Tish. In fact, I was in my local USPS yesterday and what should have taken me 5 minutes at the Self-Serve kiosk took me an hour because the kiosk was unavailable to print postage for letters or packages..STUPID!!! So, I got in line and waited. As I was in line folks coming in were pushing up on each other, no 6’ apart because people didn’t want to wait in line outside because it was hot? I dunno but I also saw dozens of folks coming inside without masks (or gloves) that needed to see a clerk. The sign clearly said you must wear a mask but it wasn’t adhered to, they still got waited on. The lines could have been much shorter had the Self Service kiosk been available AND people with no masks were asked to leave. The whole experience yesterday was just wrong and potentially life-threatening!

    May 05, 2020
  • anon

    If youre wearing a mask, then you are protected from any droplets in the air. I doubt a mask would protect anyone from a really contagious disease....if that were true, then we wouldn't need medicine. Just cloth. But you shouldn't expect people to act on your paranoia. It would be even easier to get to the kiosk if all people wearing masks were asked to leave.

    May 25, 2020
  • anon

    Yes they don’t listen, just like you don’t liste . Stay home is what is being said. You didn’t stay home, why should they. It’s amazing how people think. They seem to think everything they do is important but everyone else should stay out of there way.

    May 10, 2020
  • anon

    Today in our mailbox there was a key for a package. This is the first time the key was covered in some unknown grease or oil. It wasn't evident until we picked it up. We are so surprised that at this time when people are taking extra precautions about hygiene, that this would happen. Of course we got our mail and then washed our hands with disinfectant. The first ti.e ever we have to leave this type of message. We are doing this to be responsible citizens. Perhaps the USPS will take additional measures to make sure this doesnt happen again and protect everyone by mak7ng sure carriers do not leave uncleN or somehow keys with unknown substances. This is not a complaint. This is a concern. We appreciate our mail professionals but want our safety looked out for always. Thank you.

    Apr 06, 2020
  • anon

    did you consider that just MAYBE, the "oil" on the box key could have been a spray-able disinfectant? Its keys going into locks that sit outside all day everyday. It was most likely WD-40 because it keeps the locks/keys from rusting, collecting dirt and grime, keeps the lock water proof, and stops the locks components from freezing? I'm just saying I feel like your coming off a little paranoid and severely ungrateful to the PEOPLE out there every day HAND DELIVERING, your little pieces of papers and useless unnecessary Amazon purchases... we are out here risking our lives and lives of our family and you are going to complain about some machine oil? Give me a break!

    Apr 12, 2020
  • anon

    all I have to said is thanks, and be safe.

    Apr 06, 2020
  • anon

    Why does the USPS require daily mail pickups from office bldgs closed due to COVID - with a large % of the USPS work force not reporting to work due to self-quarantine or actual illness, why isn't the USPS redirecting drivers who usually have the office bldg collection routes to fill in for mail carriers in areas of Manhattan hardest hit with a smaller work force? Many of the office bldgs don't permit access so drivers simply, for the sake of continuity, make futile attempts to scan their stops and complete their routes. Continuity is unimportant to a locked bldg. Continuity is more important to residents in areas where mail delivery is inconsistent due to fewer carriers available. Is this is the best plan the USPS has? No wonder the USPS consistently operates at a loss. The USPS needs a complete overhaul.

    Apr 06, 2020
  • anon

    MJ, they are asking you to pick it up most likely due to the fact that whether your business is closed or not, people still send the mail. Unless you contact everyone you receive mail from, the post office most likely doesn't have a place to store all of what is sent through the mail. The post office does not operate on a negative balance either. What you may believe to be true, does not mean it is. Hope this helps. We live to serve. I'm sorry that in this time of crisis, it may not be exactly to your preferences. Stay vigilant and safe USPS!

    Apr 19, 2020

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