The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced with protecting their employees and customers, while coming up with creative ways to market and deliver their products.

The Postal Service continues to serve the public, operating on the front line, fulfilling the universal service obligation to deliver to every house and business every day. USPS is finding itself serving a population that is relying on it now more than ever. For many home-bound and quarantined people, home delivery is the only source for medicine and other vital supplies. During this time, the Postal Service has also prioritized the safety of its employees and customers.

We recognize the reality of the pandemic and have adapted our operations to maintain continuity while ensuring the safety of our employees. We are taking abundant care to minimize exposure to both our employees and Postal Service employees, using technology whenever possible. As we have told our employees, we also ask you to follow CDC guidelines, remain home as much as possible, and stay safe.

For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.

Postal Service employees, for work-related complaints or issues, please use our Hotline to let us know.

Comments (953)

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  • anon

    I am 73 yrs. old and I have asthma. I live in Louisiana. My mail carrier made a delivery that I had to sign to receive. He wasn’t wearing a mask. I have concerns. How can I prevent this from happening again?I don’t want to cause problems for him, but I have been self isolating during the pandemic and I feel that someone coming to my front door should be following recommended guidelines.

    Oct 26, 2020
  • anon

    I carrier that delivers mail to my work that requires masks inside does not wear one inside the business. Is this proper procedure?

    Oct 17, 2020
  • anon

    I often go to my local post office and the 2 ladies there behind the counter NEVER wear a face mask. There are signs everywhere for the public to wear them but not the employees! 10/15/2020

    Oct 15, 2020
  • anon

    My name is Mr. Tyron Greaves I’ve been employed by the Usps about sixteen years I took Covid-19 leave for two weeks back in August and I have not been paid, I filed a grievance with my union and still haven’t been paid I’m writing to get assistance.

    Oct 13, 2020
  • anon

    Hi, for a change it was nice to see the front desk workers with masks on because for a couple months now they haven’t been. However, one worker came out the side door to ask if there were any packages she could take because there was a long line. She had the mask on her chin, not covering her mouth or nose. She went from customer to customer without social distancing. I’m just trying to figure out why other postal workers don’t remind her!

    Oct 13, 2020
  • anon

    A USPS office full of belligerent, incompetent maskholes. None wearing masks. When I noted, "you're not wearing a mask!" the clerk ignored me. I repeated, stepping back. She said they're following policy. BOTH of them. No masks in sight. The lobby full of older people waiting in line, about to go up and get exposed to the COVID-19 these two young people are likely to have. When I say she's not protecting herself and she is endangering others, she gets nasty, then says my 1.4 pound package will take a minimum of $30 to get it to its destination in 2-4 days. I took the package and stepped far away from the desk to stop being closely exposed, and went to take the photo to provide as evidence - they started yelling that they'd call the police, and I had to leave, and it was illegal, and "NEVER COME BACK HERE! YOU ARE BANNED!!!" I took it to a USPS office 15 miles away, where masked and competent employees - who were also personable and professional, mailed it out for $13.00 for a 2-3 day delivery. I guess they haven't yet been ordered to do what they can to make USPS go down, as the Clinton Township office has been. With fake raised prices, and maskholes with nastiness, that office will lose business. Guess that's the plan. CLINTON TOWNSHIP Michigan, USPS on Garfield

    Oct 10, 2020
  • anon

    Are letter carriers not obligated to deliver mail into designated mail boxes anymore due to covid-19?

    Oct 08, 2020
  • anon

    Hello, I am concerned for my community. Some of your front desk workers at the Penn Valley, California branch are not wearing masks when exchanging packages and money over the counter. Please address this situation with the employees at that branch. I would like a follow up email on this problem. Thank you. Jon

    Oct 07, 2020
  • anon

    I have to go into the post office in Gold Beach as I do not have mail delivery on my street. Almost every day, there are one or two customers without masks coming or going when I am in the post office. The employees do not enforce this rule. This is enforceable and I hope to see it done immediately.

    Oct 06, 2020
  • anon

    Hello, I had ordered an item online in August from England UK and to date, October 5, 2020, I have still not received the package? Is there a hold-up at US Customs on packages being delivered to the USA due to the Covid pandemic?

    Oct 05, 2020
  • anon

    I have the same problem! My tracking says inbound into customs your package is being processed by United States customs. It's been the same status for 45 days!

    Oct 13, 2020
  • anon

    OMG! Same! I sent a package out to Brazil in the beginning of September. I hadn't gotten any update for 10+ days so I decided to asked my local USPS about it. They said it will be a 2 month wait at the minimum..

    Oct 14, 2020
  • anon

    Sunday October 4 mail man drop a package and was not wearing a face mask while my wife was outside he saw her ther and still walk up too her not social distances enough. And got the package from there . We are high risk because of our age and health condition also. So now we have too worry about his negligence. Because I don’t no who he is around after his work day

    Oct 04, 2020
  • anon

    This website says usps office of inspector general. So why do you keep referring complaints to usps. The reason we are on your website is to report the service of the usps. We want to get better results, not less. So if you cannot do anything, then don't have this portal to take complaints or questions. It does not serve any purpose other than getting people more frustrated

    Oct 02, 2020
  • anon

    This is awful my mail has been stuck at this depot since September 5th and cause I’m in the uk there is no way to contact this office it needs to be updated for uk persons

    Oct 02, 2020
  • anon

    Non enforcement of mask policy in a pa office unsafe conditions

    Sep 30, 2020
  • anon

    I ordered a $200 gameboy via eBay. I work the exact hours the post office is open, and even work all day Saturday. There is no way that I can sign for a package unless I receive some sort of slip so that I may ask for the time off to go collect said item. This gameboy is a special edition item and that had the seller purchase the signature upon delivery. However, my package stated it was delivered and no one can seem to find this package anywhere. My local post office was able to tell me that it was delivered and even explained the location of my mailbox. I’m currently jumping through hoops to try and figure out how I can get my item or my money back, at the very least. I was just informed that due to Covid my mailman can legally sign for my package as it’s not got a restriction on who can sign. And so that’s what he did. He stated the package was small (it was, it was a gameboy advance sp) so he signed for it and put it in my mailbox. Is there anything I can do to find my package or get my money back? My local post office is telling me to just kiss my $200 goodbye. Please help!!!

    Sep 29, 2020
  • anon

    Can CMRA agents such as business centers operate in all 50 states as essential services during the current Covid-19 pandemic assuming they are form 1583 compliant? Can they operate in Virginia? Thanks!

    Sep 25, 2020
  • anon

    I am writing to inform you that with the exception of 1 person, I observed all USPS employees at 10201 Flatlands Ave, Brooklyn, NY 11236, not wearing masks or wearing the masks on their chin. They are also not asking people who come in to wear a mask. Since this is very negligent, I am notifying your office. Can something be done to ensure they are required to wear masks, and enforce the rule with customers? This helps to protect us all.

    Sep 24, 2020
  • anon

    Hello. Thank you for your comment. Regarding your concern, please file a complaint directly with the Postal Service at 1-800-275-8777 or at https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs​. Just choose the tab marked "Personnel."

    Sep 24, 2020
  • anon

    I live in a rural area. I have a chart driveway. I have 3 neighbors that have the same length and same type driveway for 22 years I have received packages now all of a sudden when I need them the carrier is refusing to use my driveway not that she hasn’t already been using it for several months if not years.... 1st it was I have big rock that will split your tires.. well there are 4 cars and a truck that use this driveway everyday more than once never had a flat on my driveway. Next big limbs . Nope still cars and truck everyday back and forth no problem. Now it’s washed out.. no same thing we are in and out all day long!! Recently my husband and I had Covid so I ordered some stuff that I needed well hoping UPS or FED EX would bring no they left note it at post office well my son couldn’t get it he works offices is only open 6 hrs a day closes at 4pm so my son worked on my driveway he bush hog the sides pushed back some bushes to make it easier to see. Well they still won’t deliver. Amazon is gonna have to be notified because I no longer need the package that they are holding hostage. They deliver to the other homes just not mine. I’m being discriminated .

    Sep 23, 2020
  • anon

    Hello, Tracy. Thank you for your comment. Regarding your concern, please file a complaint directly with the Postal Service at 1-800-275-8777 or at https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs​. Just choose the tab marked "Personnel."

    Sep 24, 2020
  • anon

    What happen to all my mails? I have not received a single piece of mails or weekly circular for 3 months. Are you people doing your job? Or delivering my mails somewhere else? Apparently my neighbors haven’t seen any of my mails either. It can’t just vanishes of this planet. Unless usps let a stranger change my address? That would be another issue itself. Get your circus acts together and stop blaming COVID-19! If amazon can deliver my orders in a week, so can usps!

    Sep 23, 2020
  • anon

    Not a single piece for months suggest only a couple of options. First due to a safety issue your address was determined unsafe and the local district used their zero tolerance policy to refuse delivery otherwise some pieces dual addressed to current resident would have slipped through even if an identity thief put a change of address in your name and the regular carrier thought the address was vacant. Less likely but also a possible culprit is that you moved your mailbox from the previous location in order to make the retrieval easier for you but also making it take more time for the carrier on the route to deliver to your address and the local postmaster is refusing to accept that new location as a valid delivery point. Have you attempted calling the local post office to find out what the issue is?

    Sep 23, 2020
  • anon

    Earlier today I went to the local Post Office I've used for almost a decade. When it was my turn in line the USPS clerks one by one exited into the back. After a good 5 to 10 minutes as the line of customers backed up out the door finally one clerk came out. When I inquired what was going on he openly admitted no one wanted to serve me due to the fact I was NOT wearing a mask. I am legally exempted in my state due to small-cell lung cancer. I asked him if he was familiar with state law. He stated he did not. I talked to the manager and she told me she had no authority to force her employees to serve me. Is this legal? Can I legally be denied service by USPS employees for not wearing a mask when I have a legitimate and well-documented health/disability exemption?

    Sep 18, 2020
  • anon

    So due your lung condition you choose to risk your respiratory health by not wearing a mask?

    Sep 22, 2020
  • anon

    What an ignorant reply, Tyler! Do yourself a favor, educate yourself! Cloth masks do NOT protect the wearer from viruses! In fact, doctors do not recommend people with lung conditions to wear masks at all!

    Sep 29, 2020
  • anon

    You are correct. The cloth masks don't protect the wearer, but it does protect to some degree everyone around the person wearing a mask. Hence why it only works if everybody wore a mask in public when asked. I'm glad the employees weren't forced to serve that customer.

    Oct 02, 2020
  • anon

    The item was ordered at the start of August, and has been in transit to the next facility since the 17th of August. I can understand if international shipping is delayed due to the pandemic but it would be nice if the information was updated more regularly. As I've had packages come from the US that arrived in a matter of days that came from the same location, just not sure why it would take a matter of months for it to not even move.

    Sep 17, 2020
  • anon

    A customer did not have a mask on in the post office I asked him to put a mask on or leave. None of the post office workers said anything to him even after I pointed him out and continued to assist him without a mask! Who is supposed to enforce the mask rule?

    Sep 16, 2020
  • anon

    Neither of the USPS employees at the Charlevoix Post Office were wearing masks. 4:45 p.m. on Wednesday, September 16th. Zip code 49720.

    Sep 16, 2020
  • anon

    I mailed a package to Greece on Aug 7th. I paid for 4-5 days delivery, almost $80. USPS sent my package to Canada by accident as the lady said on the phone. Then they brought it back to Chicago on Aug 26th. It had cleared customs on that day. Chicago International distribution Center did not scan my package until yesterday Sep 15th, and saying on its way to destination. That's already 1 1/2 month late from what I paid for. They are disgraceful and incompetent. If they can't do it because of a pandemic (yeah ok), then they should have told me that when I was about to pay my hard-earned $80, instead of the lady at the counter promising me 5 days. My 6 year old son is more competent than them. A bunch of arrogant and incompetent lazies that get paid to waste people's time, money and mail.

    Sep 16, 2020
  • anon

    Ridiculous, since July 22nd my package hasn't moved. It's been on "inbound into customs" nearly 3 months already. It's the 15th of September. I understand that there's a pandemic and sure y'all are being held back ot whatever but 3 months?

    Sep 15, 2020
  • anon

    My pkg has sat inbound out of customers.since July 6. 3 months. Rediculous... Wth is going on. It passed customs no problem. So wth is ir

    Sep 22, 2020
  • anon

    So I guess my package being stuck at JFK for a little over 3 weeks does not seem that uncommon. The seller is trying to insure me that it will get delivered eventually and not to worry, that shipping takes a lot longer since covid-19. I can understand a 2 week quarantine since it is coming fro china , but all other items I have ordered from china made it to me within a month of being shipped in the past. Issue I have and don't like is you have 90 days from the time of order to cancel a purchase with aliexpress, with 8 weeks to manufacture my purchase (custom order) and now another month since it was shipped (8/10). I am already over the 90 day time frame from my purchase date on 6/9. From what I have read below it could be up to 90 days till customs would indicate any issues. At this point all I can do is be patient, I did contact the seller to indicate the delay and tell them I did expect a full refund if the item does not arrive. Of course they said that was not an issue, but you know how that goes. Christmas is coming , LOL !!!!!

    Sep 11, 2020
  • anon

    I ordered from two AliExpress companies in August & received all of those packages within 4 weeks but I ordered 2 items from another AliExpress company in July that hasn't arrived yet. The tracking shows that it's still floating out in the ocean somewhere but when I contacted the company, they said it was in the Chicago Customs office. I emailed USPS & they confirmed that it's there somewhere & had been for a month! I don't know why some of the packages from AliExpress made it but others have not. These are just diamond painting kits so they can't be all that exciting to Customs so let me have them already! After this amount of time, I wonder if they've been lost in the shuffle somewhere I'm out of luck...and money!

    Sep 24, 2020
  • anon

    Has anyone actually received their packages after being "in transit" for a month or more? I have been waiting for a package that has been on its way for well over a month. My husband thinks it was stolen and I will never see it. Just curious if I will really ever see this package, or if I am just out the $$$. I understand a delay, but this is getting ridiculous.

    Sep 10, 2020
  • anon

    I've received packages from a relative in Greece three times since March 1st. Longest wait was three months, but I finally got it. Problem isn't with Greece, it made it through customs in just a couple of days. The problem appears to be with the US postal system, fewer available employees and no contingency plan for a situation like this. There are very few planes and ships transporting mail now, so I'm thinking they hold the mail until overseas transport is a available. So don't give up yet. Suggest tracking numbers on anything of importance, although they are skipping the scanning at some stops along the way, I think to save time.

    Oct 10, 2020
  • anon

    Over the past month, all of my orders from Asia that were placed in April and May have been delivered. The delay isn't fun, but packages ARE slowly making their way to their people!

    Sep 12, 2020
  • anon

    This is becoming rediculous, I have a package that has passed customs and is at the ISL Chicago location... August 5, 2020 at 9:17 am Arrived at USPS Regional Facility CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER Has been over a month with no update. I've opened a case and still only response was "sorry due to COVID we have been experiencing delays"

    Sep 10, 2020
  • anon

    My package arrived from Europe to Chicago Distribution Center on the same day as yours. I also opened a case, as did the seller. The only response I received is that "It's in Chicago customs." Very frustrating.

    Sep 18, 2020
  • anon

    UPDATE: My package from Chicago to Switzerland took exactly 2 months to be delivered to it's destination. That is really unacceptable.

    Sep 08, 2020
  • anon

    I sent a package Priority Express international on 8/14. On 8/16 it was scanned that it left my city on its way to Chicago for processing. It hasn't been scanned since. My local post office said the truck arrived (with my package) on 8/17 however no scan reflects that. There has been nothing else. The toll-free number has been no help. They tell me I have to file an international inquiry which I have done but haven't heard a word. It is a LARGE box and weighs 30 pounds. It had lots of labels all over it with address of where it needed to go as well as all the custom forms. There is no way this box could have been just "lost" but trying to find someoen to assist me is next to impossible. I understand that this is unprecedented times with Covid, Riots, and Chicago has always been a mess!!! I can understand delays and would be fine having to wait as long as I had some sort of reassurance that it is in fact a delay and not a stolen package that will never arrive. There were too many irreplaceable items in that box. Please assist!

    Sep 08, 2020
  • anon

    My package reads exactly like yours. When is ISC going to scan that they have arrived? When will our packages be delivered? Any updates on your package since?

    Sep 09, 2020
  • anon

    Tonya, My package reads exactly like your package. Why are they just sitting inside the truck for days and weeks? When will they be scanned that they arrived at ISC and when will our packages be delivered? Has your tracking info. been updated since? Has your package arrived yet? If so when?

    Sep 09, 2020
  • anon

    ivy. Just today I received two updates almost back to back. One saying it arrived at chicago international distribution center and then 10 minutes later saying processed through chicago international distribution center. I spoke with a supervisor here at my local post office. She informed me that Chicago is really backed up and not to be alarmed the packages are there but will not be scanned until they start processing your package. Once processed (meaning gone thru customs for clearance on outbound mail) it will have to wait for a plane which also has backlog. So just be patient but rest assured its not lost. I'm still nervous as a nun in a cucumber patch until its delivered. Hope this gives you some hope.

    Sep 10, 2020
  • anon

    Hi Tonya, Our packages are definitely together. I also received a tracking update on 9/10th at 7:31pm stating that my package had arrived at USC Chicago IL (USPS). However, still not at the Chicago International Distribution Center like your package. Thank you for the update. It was very reassuring to hear that our packages will eventually arrive.

    Sep 14, 2020
  • anon

    I ordered a Wifi extender from walmarts website August 23rd. It hasnt moved an inch it appears to be stuck in California. Its been 15 days, are packages under a 2 week quarantine or something? This was supposed to be a quick ship and its pretty frusturating waiting for half the house to have functional internet. Would it be faster to just cancel and order one someplace better.

    Sep 05, 2020
  • anon

    My package has been in Cali since July 22, no movement. I have no words. I can understand a few weeks, but months is beyond ridiculous. Now they have all of the fires and God knows what going on. I am not sure that we will ever see our things.

    Sep 21, 2020
  • anon

    It would definitely be faster.

    Sep 13, 2020

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