It was another eventful year in the postal world. We saw 2015 open with mail service problems and a delayed price increase making news, and things never really quieted down from there. Speculation about Amazon’s intentions in the delivery industry reached a fever pitch in the latter part of 2015, and the Postal Service Board of Governors got more ink in December than all months combined when the board dropped to a single appointed member.
For any business, customer service is important. It improves the brand image, keeps customers loyal, and provides insights into the customer experience. In the past, customer service operations for a major corporation would involve thousands of service agents to handle calls — from routine...Read More