Today, the nation celebrates its 245th birthday. Did you know that in just a few weeks the U.S. Postal Service will mark its 246th? That’s right, July 26, 1775 — the day the Second Continental Congress appointed Ben Franklin as its first postmaster general — is recognized as the start of America’s postal services. Franklin was the perfect candidate to helm the new nation’s own mail system, as he oversaw the British colonial mail service that was being replaced.
For any business, customer service is important. It improves the brand image, keeps customers loyal, and provides insights into the customer experience. In the past, customer service operations for a major corporation would involve thousands of service agents to handle calls — from routine...Read More