A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”

 

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Recent Comments

  • 11 hours 37 min ago
    I like getting my mail in a timely fashion, but this man Trump put in charge has really slowed the mail service down , We might have to go back to the “Pony Express” if this Trump appointee cannot...
  • 14 hours 45 min ago
    Postal Employees send be tested everyday! The Covid-19 cleaning procedures after an identified confirmed COVID-19 case is useless as the COVID-19 response kits are not being used! Lack of...

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