A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”

 

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Would you support reduced service standards if the Postal Service lowered costs?

Recent Comments

  • 5 days 13 hours ago
    Service standards may need improvement . There is always room for improvement however time wasting practices are not enforced. Floor plans such as work triangles where distances to collect product...
  • 5 days 14 hours ago
    I often post letters from the mailboxes at airports before I take off or as I land. Recently I've noticed it takes 6 days for a letter to go across town, a distance of 20 miles. For example I...

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