How Should the Postal Service Sell Its Products?

The Postal Service has a long and proud history in public service. It has always been viewed as part of the federal government, yet has also been told to “act like a business” and to be self-sufficient. These distinctions can lead to interesting real-world implications, such as the degree to which retail associates should “upsell” or otherwise assist customers as they transact postal business. On one extreme, some claim that retail associates should do everything to find the lowest price for the customer.

 

A New Kind of Post Office?

The Woodfield Station located in Schaumburg, Illinois is an innovative, new retail environment that tests the limits of how the United States Postal Service interacts with customers and sells products and services. Dubbed the “Retail Learning Lab,” this completely redesigned post office serves as a testing ground for new products, new methods of serving customers, and new models for partnering with commercial businesses.

 

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Recent Poll

Do you think USPS should invest in Treasury Inflation-Protected Securities?

Yes
54% (54 votes)
No
46% (46 votes)
Total votes: 100

Recent Comments

  • 2 days 47 min ago
    My carrier delivered a package addressed to me to the wrong address and scanned it as if it were delivered to my house. I contacted the local post office and they began an investigation. After...
  • 2 days 1 hour ago
    Why is the shipping from California so slow? Every time I order something from there it is always late or delayed for some reason.....this is ridiculous considering what I've paid for shipping.

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