Customer Experience Is Key to Success

The customer is king, or queen. It’s an age-old mantra that rings especially true in this age of the “empowered” customer.

The U.S. Postal Service has a lot of kings and queens. Last year, 857 million retail customers visited the more than 30,000 USPS-managed retail spaces, generating nearly $10 billion (14 percent) of the Postal Service’s $69.6 billion operating revenue.

 

Emergency Suspension Process

In the last several months we’ve seen a lot of post offices suspend operations due to extreme weather. But natural disasters aren’t the only reason for emergency suspensions.

U.S. Postal Service district managers may also suspend the operations of any post office, station, or branch under its jurisdiction for:

 

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Recent Poll

Would you support reduced service standards if the Postal Service lowered costs?

Recent Comments

  • 3 days 7 hours ago
    I have the same issue as others, stuck in ISC for 12 days now, no updates, estimated delivery date came and went 5 days ago and was removed from tracking. I have a case started which they now have...
  • 3 days 22 hours ago
    I had a "Sorry We Missed You" receipt left in my mail box today, 11,13,19. I live in a condo complex and was home all day waiting for the delivery. According to the receipt left the...

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