USPS Office of Inspector General

As the reporting period for our Spring Semiannual Report to Congress (SARC) came to a close, we found ourselves amid a global health crisis unprecedented for our times.

The infographic gives you an overview of our work from October 1, 2019 through March 31, 2020: For example, 66 audit reports and white papers, with the Postal Service accepting 93 percent of our recommendations; 1,174 investigations that led to 401 arrests and more than $405 million in fines, restitution, and recoveries, more than $77.7 million of which was turned over to the Postal Service.

The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced with protecting their employees and customers, while coming up with creative ways to market and deliver their products.

Our Hotline was launched in August 1997, shortly after our agency was established, to provide a vital communications link between the OIG and Postal Service stakeholders. The Hotline allows us to receive complaints from employees, customers, and the public.