You may not have heard the term advance electronic data (AED), but that’s likely to change with the Synthetics Trafficking and Overdose Prevention (STOP) Act in place. AED, which includes information about a package’s content, is an important component in ensuring the security of packages coming into the United States through the international mail system.
For any business, customer service is important. It improves the brand image, keeps customers loyal, and provides insights into the customer experience. In the past, customer service operations for a major corporation would involve thousands of service agents to handle calls — from routine...Read More