A picture is worth a thousand words. Or in the case of our blog, it’s worth a couple of hundred words. Pushing the Envelope introduces a new monthly feature in this space – an infographic from a recent audit to highlight the report, rather than a blog narrative.
This sounds like a math problem on a standardized test: If the amount of mail processed in fiscal year (FY) 2018 declined by 5 billion pieces and total number of workers used to process mail declined by 5,000 career employees (with workhours also dropping by 4.3 million), how much did overtime costs decrease?
Answer: They didn’t. Overtime costs to process mail increased by $257 million (31 percent) in FY2018 from the previous year. What happened?