Operational Assessment

The U.S. Postal Service’s Customer Service and Delivery Operations units are the heartbeat of the entire operation. More than 400,000 employees process, sort, and deliver 140 billion letters and flats and 6.4 billion packages annually, relying on technology, such as handheld scanners, to assist.

 

Can Same-Day Delivery Thrive?

In some urban and suburban areas, grocery delivery vehicles are a regular sight. Indeed, many urban dwellers get regular offers for an annual $100-subscription to a same-day delivery service.

Same-day delivery sure seems popular given the buzz. But same-day delivery of merchandise and groceries to consumers represents only 2 percent of the total domestic parcel market (249 million packages in 2018). And nearly every delivery is a money-loser, our recent white paper indicates.

 
A Changing Mail Mix Image

Far-Reaching Implications of New Paradigm

This month’s infographic, taken from our audit on workload and workforce performance indicators in customer service, delivery and vehicle operations, shows First-Class Mail volume has declined more than 11 percent since 2014 while Package Services volume has increased at an extraordinary rate. Still, the growth in Package Services has not been nearly enough to offset total U.S. Postal Service mail volume declines.

 

Pages

Recent Poll

Would you support reduced service standards if the Postal Service lowered costs?

Recent Comments

  • 15 hours 56 min ago
    How can the Post Office get away with this nonsense "Animal Interference" when not delivering a package on promised day of delivery?Do they really think we will buy this dishonesty?
  • 16 hours 59 min ago
    The real problem with carriers constantly lying about delivery is that the customers have no recourse when they do not receive their package. You can't get your money back because tracking says...

Monthly Archive