The COVID-19 pandemic and stay-at-home orders have shown us all the value of having mail and parcels delivered to our door, but even during normal times there are remote and rural communities that rely solely on the Postal Service to deliver their parcels year-round.
With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.
With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.