There’s been a lot of talk lately about the urban-rural divide in this country. But the U.S. Postal Service has had to deal with it in one form or another since its founding.
Our recent white paper brings a useful historical perspective to the Postal Service’s long-time efforts to balance the often-conflicting demands of urban and rural customers.
U.S. Postal Service delivery points are increasing each year. Package volumes are rising steadily as well. And so are customer expectations. This paradigm tends to lead to an increase in customer complaints, especially when delivery performance doesn’t meet expectations.
Now in its 27th year, the National Association of Letter Carriers’ annual food drive, Stamp Out Hunger, will take place this Saturday, May 11. Letter carriers will pick up canned goods and other non-perishable food left by customers in marked bags as part of this national effort to alleviate hunger for millions of affected Americans.
Service is in the name, so you know it’s important. Indeed, U.S. Postal Service managers place service performance at the top of their priority list – sometimes even over the financial health of the agency, our recent audit...
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Zero Base sounds like the first acclimation stop on a climb up Mount Everest. It’s actually an important program to help the U.S. Postal Service control costs in its Postal Vehicle Service (PVS) program.
The PVS fleet transports mail primarily within a 50-mile radius: between processing...
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It seems a simple equation: processing costs should decrease as mail volumes decline. Except that’s not happening. And it’s hurting the U.S. Postal Service’s bottom line.
The Postal Service has not been able to lower mail processing costs at its 285 plants to match decreasing mail volumes...
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The Postal Service provides packaging supplies for its domestic and international Priority Mail Express and Priority Mail products at no additional cost. Free packaging is a unique selling tool, differentiating the Postal Service from its competitors. These packaging items include boxes and...
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The Postal Inspection Service maintains a National Forensic Laboratory, which has forensic scientists, analysts, and contractors assisting postal inspectors in identifying, apprehending, prosecuting, and convicting individuals responsible for postal-related crimes. The forensic team conducts...
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The Postal Service offers insurance against loss or damage when shipping packages. Some products, like Priority Mail International and Priority Mail Express International, include insurance in their postage price. Customers can choose to purchase up to $5,000 in additional coverage for a fee. A...
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