Operational Assessment

The U.S. Postal Service’s Customer Service and Delivery Operations units are the heartbeat of the entire operation. More than 400,000 employees process, sort, and deliver 140 billion letters and flats and 6.4 billion packages annually, relying on technology, such as handheld scanners, to assist.

 

Can Same-Day Delivery Thrive?

In some urban and suburban areas, grocery delivery vehicles are a regular sight. Indeed, many urban dwellers get regular offers for an annual $100-subscription to a same-day delivery service.

Same-day delivery sure seems popular given the buzz. But same-day delivery of merchandise and groceries to consumers represents only 2 percent of the total domestic parcel market (249 million packages in 2018). And nearly every delivery is a money-loser, our recent white paper indicates.

 

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Recent Comments

  • 1 day 23 hours ago
    Hello. Thanks for your comment. For mail theft, we recommend filing an online complaint with our Hotline. You can access the online complaint form at www.uspsoig.gov/form/file-online-complaint.
  • 2 days 1 hour ago
    When we purchase priority mail there is a contract between usps and customer . My packages aren’t getting scanned -usps employees aren’t being held responsible. Some of my mail is tampered. Seems...

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