Package visibility is important to consumers, as many ecommerce surveys indicate. “Real-time tracking” often tops lists of consumers’ preferred features.
The U.S. Postal Service’s Customer Service and Delivery Operations units are the heartbeat of the entire operation. More than 400,000 employees process, sort, and deliver 140 billion letters and flats and 6.4 billion packages annually, relying on technology, such as handheld scanners, to assist.
In some urban and suburban areas, grocery delivery vehicles are a regular sight. Indeed, many urban dwellers get regular offers for an annual $100-subscription to a same-day delivery service.
Same-day delivery sure seems popular given the buzz. But same-day delivery of merchandise and groceries to consumers represents only 2 percent of the total domestic parcel market (249 million packages in 2018). And nearly every delivery is a money-loser, our recent white paper indicates.
For many rural residents, mail is a lifeline, providing connections with government, commerce, and each other. The local post office offers a community a sense of identity as well as a retail hub that serves a central role, even as rural populations continue to decline. It’s not just an American...
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If you’re facing a decision – especially a big one – you want to have all the facts so you can make the best choice. It’s also true for organizations, including the U.S. Postal Service. But in one area, as our...
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Retirement liabilities continue to play a starring role in the short- and long-term financial health of the U.S. Postal Service.
The Postal Service provides pension and health insurance benefits to its retirees through the Civil Service Retirement System (CSRS) and Federal Employees...
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The Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery date. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand.
The Postal Service uses contracted HCR supplier operated routes to transport mail and equipment between plants, post offices, or other designated points that receive or dispatch mail. In June 2016, the Postal Service implemented a GPS technology solution to manage their trailer fleet. The...
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