U.S. Postal Service delivery points are increasing each year. Package volumes are rising steadily as well. And so are customer expectations. This paradigm tends to lead to an increase in customer complaints, especially when delivery performance doesn’t meet expectations.
Now in its 27th year, the National Association of Letter Carriers’ annual food drive, Stamp Out Hunger, will take place this Saturday, May 11. Letter carriers will pick up canned goods and other non-perishable food left by customers in marked bags as part of this national effort to alleviate hunger for millions of affected Americans.
More packages and fewer letters to more addresses each year. That’s the daily drill for U.S. Postal Service city carriers and city carrier assistants (CCA), the non-career carriers who make up a growing segment of the workforce.
As we’ve noted in past blogs, customers are feeling negative effects of this changing mail mix. Complaints of late delivery or missed deliveries have increased in some areas.
We know that having a variety of mail in the mailbox boosts ad mail’s effectiveness. And our recent research on the mail mix showed that.
But we don’t necessarily know why. That was one of the many questions raised and discussed by a panel of experts and about 50 attendees at our recent...
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The Inspector General (IG) community just added a new bell and whistle to its Oversight.gov website – a whistleblower resource page. The page was launched last week, in conjunction with National Whistleblower Appreciation Day.
Oversight.gov was unveiled over two years ago by the Council...
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Most of the funds the U.S. Postal Service spends in workers’ compensation-related costs each year are legit. However, if medical providers or companies choose to profit illegally, look out. Our office, sometimes in partnership with other law enforcement agencies, will hold them responsible....
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While package volume has increased over the past few years for the Postal Service, overall mail volume has been declining. To address these declines, the Postal Service launched several strategic initiatives to improve its processing network including:
- A revision of First-Class...
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The Postal Service hires non-career employees and temporary employees to supplement its regular workforce to help reduce staffing costs. The non-career employees earn lower wages than full time staff. The turnover rate of non-career employees is higher than the Postal Service wants. Reducing non...
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