The U.S. Postal Service’s Customer Service and Delivery Operations units are the heartbeat of the entire operation. More than 400,000 employees process, sort, and deliver 140 billion letters and flats and 6.4 billion packages annually, relying on technology, such as handheld scanners, to assist.
In some urban and suburban areas, grocery delivery vehicles are a regular sight. Indeed, many urban dwellers get regular offers for an annual $100-subscription to a same-day delivery service.
Same-day delivery sure seems popular given the buzz. But same-day delivery of merchandise and groceries to consumers represents only 2 percent of the total domestic parcel market (249 million packages in 2018). And nearly every delivery is a money-loser, our recent white paper indicates.
This month’s infographic, taken from our audit on workload and workforce performance indicators in customer service, delivery and vehicle operations, shows First-Class Mail volume has declined more than 11 percent since 2014 while Package Services volume has increased at an extraordinary rate. Still, the growth in Package Services has not been nearly enough to offset total U.S. Postal Service mail volume declines.
Our Hotline was launched in August 1997, shortly after our agency was established, to provide a vital communications link between the OIG and Postal Service stakeholders. The Hotline allows us to receive complaints from employees, customers, and the public.
Complaints include alleged...
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It’s slightly ironic that a system centered on delivering hard copy communications has one of the world’s largest Information Technology (IT) infrastructures.
But once you consider that the U.S. Postal Service has more than 31,000 retail locations, hundreds of thousands of employees, and...
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An executive for a large pharmaceuticals company found out the hard way that crime doesn’t pay. Now he is looking at hard time – 33 months, to be exact.
The former vice president of managed markets for Insys Therapeutics...
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The Postal Service uses the Time and Attendance Collection System (TACS) to capture the number of workhours employees spend working various post office operations. Employees record the time and operations they work by swiping electronic timecards on an electronic badge reader. Postal Service ...
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The Postal Service has the resources, network infrastructure, and logistical capabilities to regularly deliver to every residential and business address in the nation. To help accomplish this, the Postal Service has one of the world’s largest IT networks, linking more than 31,000 retail...
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The Postal Service purchases a wide variety of IT equipment such as computers, security cameras, and printers. The equipment is procured by contract or credit card. All purchase requisitions must be processed in eBuy2. The eBuy2 application is used for web-based ordering, management approval,...
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