Wednesday Update:

Wow. Thanks for the fabulous response to the brainstorm. We’ve been overwhelmed by the sheer number of thoughtful responses. To give everyone enough time to comment and us a little time to read through everything, we’ve decided to extend the period for taking comments and post a blog about the brainstorm with the poll on Monday. Until then, please keep sharing your ideas. All suggestions received by Friday morning will be candidates for the poll. Oh, a word about moderation, we moderate every comment, and our policy is not to include comments that include vulgar words (even if the words are partially obscured with other characters) or involve name calling. We have not been able to approve a few comments that were otherwise very interesting because they violated our comment policy, so please double check your comment before you submit it. Thanks again!

Original Post:

The Postal Service is facing a financial crisis and needs to pursue every option it can to improve its net income. Pushing the Envelope thought it might be a good idea to ask for your thoughts. How do you think the Postal Service can save money or raise additional revenue? To make this a bit more interesting, the blog team will review your ideas and pick the most popular or most interesting for a poll. We’ll post the poll on Wednesday. So brainstorm now, and be sure to come back on Wednesday to view the shortlist and to vote for your favorites. Share your ideas in the comments below. Describe the idea, whether it involves cutting costs or generating revenue, and how much you think it could add to the Postal Service’s bottom line. Happy brainstorming! This topic is hosted by the OIG's Risk Analysis Research Center (RARC).

Comments (570)

  • anon

    For a premium price of their choosing have the postal service offer the public their own personalized stamps. It could be their own personal artwork or even a picture/portait of themselves.

    Apr 27, 2010
  • anon

    I think stopping Saturday mail is unfortunate, but maybe what needs to happen for a time...also, offering more services that we would pay extra for...in relation to junk mail...your customer service, at least at my local branch, is horrible...I was there one night and at exactly 5 PM there was a line out the door...the workers made half the people go home b/c it was 5 PM...if this were a private business...all of those people would have been helped...you need to stay open later and help everyone in line...that is $$$...the workers are VERY slow and are not friendly...makes us want to go to UPS or another carrier where they seem to want and appreciate our business...and they are more efficient and I am not in line for 30 minutes...customer service needs to change for sure...

    Apr 27, 2010
  • anon

    Suggestions: 1> I would pay on a monthly basis to have you put my junk mail in a recycle bin under the condition that you still charge junk mail customers as if you delivered to my house. 2> I would like a service where I can email or fax you a document, and you print it (and possibly bind it) and deliver it to the destination or destinations.

    Apr 26, 2010
  • anon

    As a service we have an obligation to treat the general public to a new level of concern, affording new product developments, and secure confidential delivery. We need a blended delivery craft that is both rural and city combined. We need products that satisfy and compliment the "Email" Generation, like an E-Special Delivery printed and delivered with immediate urgency. A five day all class delivery week could be a good incentive to send things Priority (delivered on Saturday with Express mailings), then bring Express Delivery back to include Sunday. Make that a 4-10 hour work week and we can continue with the T-6.

    Apr 10, 2010
  • anon

    Have Postmasters use their own cars, ours has a brand new car with heated seats and satellite radio. Does he really need this when craft is cutting hours?

    Mar 06, 2010
  • anon

    The first thing to do would be to look at each office independently and cut any costs where possible. Obviously with all different types of industries failing due to advances in technology (i.e. movie rental places falling due to the high success of netflix) it's important to figure out what can be done to compete and yet still provide the same if not better level of service. Many times when a place tries to change things to run cheaper they sacrifice their service and thus they loose clients.

    Jan 25, 2010
  • anon

    ~~~~~~~ Benchmark.( identify and implement “best practices” of successful units of the organization.) When a unit performs well in the USPS, as our office did a few years ago , it recieves "Best-of-the Best" recognition and a bullseye on its back. When I started carrying mail 11 years ago, our office was ending an era of terror which cost the USPS multiple tens of thousands of dollars in EEO lawsuits, and the unaccountable costs that stem from de-motivated , abused employees. A new PM came in who valued his employees, and was tough, but fair and even stood up to his superiors on behalf of his team, or to make decisions that improved efficiency and service. In his last year , we achieved that "Best-Of-The-Best" recognition. Instead of looking at what our office was doing and duplicating those practices elsewhere, a new PM and team came in with practices, attitudes, and abuse that brought us back down to mediocrity. She belittles her team, insulting them during 'stand-ups', and even brought one of the 'era of terror', "EEO lawsuit" supervisors back this week to do a route check on a carrier. We won't be on the best of the best list unless the goal is increased grievances. ~~~~~~~~~~

    Sep 21, 2009
  • anon

    RIF MANAGEMENT

    Sep 20, 2009
  • anon

    The common theme here is definitely that USPS has way too many layers of management, that Jack Potter has outlived his usefulness at USPS and that many diligent and hard working people throughout the USPS are being targeted and blamed and having their bargaining unit jobs berated by managers with a desire to undermine those bargaining unit positions. Potter and senior managers are taking advantage of the current downturn to undermine the bargaining unit and cut offices and delivery to where the Postal Service will never have a full recovery. This undermining of union positions happens while management increase spending on outsourced labor which is ultimately much more expensive and detrimental to the quality of service.

    Sep 18, 2009
  • anon

    Lets be realistic. The emphasis on ridding the P.O. of injured/limited/light duty is high right now. This is due to the rising costs of maintaining these employees. These costs have risen by over 17% from last year and will continue to rise as the P.O. in their game of blame continue to increase the workload without regards to safety of its employees. Management is trying to divert the fact that their costs have risen by 33% over last year by singling out these employees. They are treated terribly and although a percentage of them are milking the system with the increased workload the percentage of honest injured employees is rising. These employees did nothing wrong other than go to work one day and were fulfilling their obligation to work for their employer. I know for it happened to me and since my injury of about a month ago I have been berated by tyrannical managers and treated like dirt. Remember, it could happen to you anytime, any place.

    Sep 15, 2009
  • anon

    ELIMINATE TACS/ERMS! What a waste of time for management. USPS is the only Federal agency that reguires employees to punch on a clock. I hear managers/supervisors all the time complaining about all the hours it takes to implement the timekeeping process.

    Sep 01, 2009
  • anon

    I think 1 way the P.O. could recover some lost revenue is by checkcking into busineses that are using caller service and are not paying for it.Caller service costs almost 1200 a year. I have had 6 or 7 companies move onto my route in the past year and they all said that they never paid for caller ever before. All of these copanies came from different parts of NJ and 2 fromm out of state thats over 8000 a year just from these 7 companies just think how many hundreds or even thousands of companies nation wide are getting this 1200 a year srevice for free.

    Aug 31, 2009
  • anon

    why not have a 10% pay cut for all career hourly and management employees. lets say you make 25 bucks an hour, I am sure you will not quit your job if you make 22.50 an hour. 22.50 an hour is still good money in my opinion. never ever pay overtime to any employee. if the employee works overtime give the employee paid time off for all the ot hours worked. the postal service would save billions of dallars if employees took a 10% pay cut and were never paid overtime.

    Aug 31, 2009
  • anon

    Lots of good ideas here. Let me add another. With the 5 day deliver around the corner the number of employees must be decreased due to the loss of T-6 positions. When HR 22 passes and the Postal Service recoups the almost 4 billion dollars overpaid into the retirement fund these funds should be used as follows. Offer employees with at least 25 yrs of service and 50 yrs of age a real retirement offer. If you added 5 yrs you would not have to pay out any cash incentives up front, thus not dipping into the 4 billion right away. I presume the majority falling into the afore mentioned years and age would take this offer over any cash incentive. This would reduce the ranks and would remove older, slower and with more physical liabilities,and more paid leave time, to retire. A young carrier, in better health, with less annual leave, will cost considerably less than keeping the "Old dogs". As far as management. The suggestion of 204b's counting the mail and then carrying auxillary routes makes alot of sense. We have too many high paid supervisors doing street supervision trying to catch a carrier taking a couple extra minutes on a break or lunch. Is that supposed to be cost effective? Someone mentioned crossing crafts. Well I don't know where you work but we have had carriers doing clerk work, custodians spreading the mail and more for a long time. As a Union member I am appauled at how the Union defends the lazy. I have restrictions for walking and how long I can be in heat due to heart problems. Yet I carry twice the mail each day as the carrier beside me that has no restrictions. I can count less than 10 days over the past 6 yrs that I have had to use my restrictions. The Union is right to say to do it by the book but they also should emphasize a 8 hr's of work for 8 hr's of pay. We have too many doing less than 6 hr's of work for 8 hours of pay. We have carriers who go shopping, get haircuts and more while on the route and it is not during their lunch time. These types of carriers is why we have high paid supervisors driving around in their AC looking to catch carriers. And last the Post Office should place NDCBU's on walking routes. Hardship cases can be done by individual needs. Every Carrier knows NDCBU's decrease street time. This decreases chances for dog bites too. Plus the added security of the mail would be a big plus for the Postal Service. I have people now that have started paying bills by internet because they didn't trust leaving their information in an unlocked box.

    Aug 22, 2009
  • anon

    Regain Consumers Confidence! Domestic Claim Appeals Accounting Services - this is simply a title of a person that owns the ''DENIED'' stamp. This economy is tough enough without big Govt. in your pocket. I understand taxes and many other things I do not necessarily believe in, though what I do believe in is doing the right thing. USPS has not. I understand if I mail a package without tracking and insurance, it is like putting money in a slot machine. I do not gamble. I mailed a $500 package to a customer. I added tracking and insurance. I had that information sent to my customer. The customer never received the package. I filed a claim with no response. The customer put a hold on the funds ($500) and I had to reship ($500). This transaction now cost $1500, and I lost a very valuable customer. I e-mailed everyone including Post Master General, My Congressman etc. I went down the list and e-mailed my issue to every e-mail I could find with the USPS and finally got someone to respond: Domestic Claim Appeals Accounting Services. After several weeks of back and forth, she finally said she has everything she needed. I check the mail today. I was so excited to see my letter from USPS. I opened it like a Christmas card, waiting for the check to fall out. Again it is denied. Can anyone explain how this works? Get tracking number-did that! Get Insurance-did that! File a claim-did that. Contact USPS customer Service-did that! Send in Invoices and itemized list-did that! HELP! I am a very small Concho business, and $500 is a Big Deal! How does the little guy fight big Govt.? What happened to our confidence in Govt. Who will stand up and fight? Everyone wants donations and votes, and will pull a plumber out of the audience for votes. This is not a election year, and I only sell Conchos, but someone has to do the right thing. I am a small voice that is tired of getting kicked around. I am standing up, and ready for the fight! I have proudly served my Country (USMC Reconnaissance), I have four children (three adopted, one with Autism), been buried alive in a tornado, fought Cancer and Heart issues. I am not afraid to stick my neck out to do what is right. I simply want what is do to me through the US Post Office. I followed your rules, step up and do what is right. I have my documentation of every conversation with the Post Office, and all documentations of the transaction, tracking and insurance. Please put someone in contact with me other than:Domestic Claim Appeals Accounting Services claim#05038555749124058140

    Aug 19, 2009
  • anon

    Eliminate the district level. I asked the fine folks that work at the local branch and they said their district managers get large bonuses and service is sacrificed to employ this needless level of management. It makes sense to listen to the people in the trenches! Mags @ <a href="http://www.alivepast5.com" rel="nofollow">Child Safety</a>

    Aug 19, 2009
  • anon

    Why are we still paying the mystery shopper program?? If we are serious about saving money, cut it out now! Why do we still have cable TV on the TV in our breakroom? Get real. If it wasn't there, some people would have to find a new place to hand out all day. If my spouse or I lost our job, the first thing to go would be the cable bill, the computer bill and so forth, but not this nut house. Let's make the employees pay more for health care, cut there wages. If I could see realistic cuts being made elsewhere, I would be open to some givebacks, but we're still playing mystery shopper. And watching Cable.

    Aug 11, 2009
  • anon

    Postal employees have a wealth of experience and ideas to help the Postal Service which they are not encouraged to put forth. I have been delivering mail for 30 years. I may be missing something here, but I have not been able to find any means of communicating thoughts or ideas to the USPostal Service beyond speaking to a floor manager. The only means of communicating written ideas that I have found is through local management, using a post office computer and postal code. Some management even seem to have a lack of knowledge of just how that works.This is not my idea of welcoming employee input. It all comes back to how the Postal Service runs its business. It is too orientated to military style levels of management, where you have to talk to appropriate levels. Dedicated employees too often feel left out of the loop. We're given directions without explanation, as if we have no knowledge worthy of hearing. The Postal Service could work wonders for itself if it would just rethink its employee envolvement, listen to "street sense", and be serious about change. Don't even mention QWL as an involvement process when it is widely seen as simply and ineffectual employee pacification process that diddles with formats of envelopes and repetitive posters and slogans. Please, lets get real, think outside the flat rate box!!!! I give my customers my very best, but I will be sorry to retire the postal service without ever having given it my best simply because there was no opportunity.

    Aug 10, 2009
  • anon

    Very Very well said. The Disney Institute teaches exactly what you are talking about. The front line employees must be heard and must be rewarded for good work. The post office talks the talk but doesn't walk the talk!

    Aug 12, 2009
  • anon

    we all see the problems, and many start withthe finger pointing..... but i definatley think we ALL agree that there is too much UPPER management!!! a few years back at one of the many congresional hearings, every union and the two postmaster assoc. and the supervisors assoc. leaders were all asked whats wrong, and they all said to much jumping thru hoops to equal upper managements numbers to make bonuses!! its so simple to see and fix, but congress wont step up to the plate and go after the real waste. why in the name of god are there 80 districts in the postal service? how many jobs could be dropped if we wnent to 50-60 districts,and even thats high! as for the work force, having only nine yrs as a city letter carrier all in one office i can only go by what i see here, but i will tell you this, the mailhandler, has got to be the most useless overpaid job in america!!!! they have no knowledge, they no nothing about the streets to the routes, they push around equipment!! stop with all this computer number watching to tell me what my day will take! you created routes to be 8 hrs a day,,,, leave them alone!! stop forcing, by threats city carrirs to pivot!! i totally agree with closing of lobbies, some cities have 5-7 not needed anymore, every city and town deserves 1, of course big cities need more but not 7!! close plants1 definatley......move the mail to bigger facilities, closing plants and lobbies, can help create more people being were there needed, at lobbies being covered by 1 employee. as for unit supervisors, they are needed, postmasters should be covering atleast 3 offices a week, not one in every office.... and there should be a mangement buy-out only.......get rid of all these overpaid sitting around do nothings, offer them 10k, and then watch them run out the door as you close 25 districts,,, hire mangement that has carried mail for atleast 5 years! and not the fat lazy ones who sucked as a carrier,, we have a new 204b, who is the postmasters sons friend, he cant be 22 yrs old, its embarrising, to think this kid is gonna tell a 20-30 yr veteran carrier that he isnt doing his job correctly!!

    Aug 07, 2009
  • anon

    I've worked for usps for years still not full time, i agree charge for hold mail and forwarding. We only need one supervisor not two. Having two unions in po's is bad, no employee moral, too much jealousy. We should all be the same. Routes should be evaluated the same. Pay should be the same. Let all carriers wear own clothes, cut out compensation for uniforms let us pay if we want to wear them. Other places I have worked you pay for own shirt or uniform. We make enough we could buy own clothes. Cost per carrier should help a little. I am willing to do so to help instead of going down to five day delivery. Rural carries have to provide vehicles if they don't have an assigned LLV, why not have everyone wear their regular clothes? We must not be hurtn too bad we keep hiring TE's and RCA's. Why not use people that we have?

    Aug 07, 2009
  • anon

    Tell your customers to order more magazines.

    Aug 07, 2009
  • anon

    One thing I beleive the postal service needs to do is to get rid of higher level employees that are not willing to work the hours they are supposed to or make any effort to do anything extra. They get a salary pay for a reason and if they cannt understand that they should be let go. It would save alot of money if people in salary started to actually work. Like the post master at the office I work she rarely ever works a full day never works on saturdays when she is asked to. To me if you are asked to do inspections on saturday and you are paid by salary you should be required to do those inspections and work. You definitely should be required to work the hours you are really paid for and if you cannt be required to use sick time, annual leave or lwop. I know post masters have alot of stressed and some of them have worked hard (others were handed their position because their position was ending and they had to put them somewhere which is dumb for the postal service to have done) to get where they are but that shouldnt mean that once they get there they can sit around and not do anything and work only when the feel

    Aug 05, 2009
  • anon

    Why does a small office with 12 employees need a 80,000.00 plus Postmaster who never shows up for work but maybe an hour 3 times a week and a Supervisor who makes 60,000.00 to cover for him 6 hrs day? Leave the carriers who deliver the mail and do their jobs alone because without them there is no need for fatcats if they don't have anyone to manage our carriers run our own office management doesn't care they're never there.Reduce their pay and benefits most don't even have but a high school edu. There are people out of work who would work for a third of their fat salaries to do nothing.

    Aug 03, 2009
  • anon

    I completely agree with you why do smaller offices need post masters. I work at a small office and my post master shows up when ever se feels like it and then leaves early consistently along with many times she will taking care of personal business when she is at work.

    Aug 05, 2009
  • anon

    tina thats the whole downfall of the P.O.

    Sep 20, 2009
  • anon

    I am with you Tina....AMEN

    Aug 04, 2009
  • anon

    This new idea of closing the post office is crazy, I can think of 1,000 other reasons to cut cost in the post office.....management, upper management, they get paid (well I might add) for sitting around their offices doing nothing for the majority of the day. They criticize their carriers for slacking off and doing insignificant mishaps, ie, taking to long in the bathrooms, rocking back and forth while they are casing....who cares? as long as they are productive and hard working, leave the carriers alone....cut the fat at the top!!!!

    Aug 03, 2009
  • anon

    Here is what I think. The USPS should be able to fire any employee who doesn't want to work and are pretty much gaming the system to draw a paycheck. Incentivize our work and productivity will increase. I have seen too many employees drag out 8 hours with only 5 or 6 hours of work. Work the mail and go home.

    Aug 02, 2009
  • anon

    Why not offer an incentive to those employees that are eligible for full retirement, and add 5 years service to those employees that are eligible for the early out. you might actually get people to go with a little push

    Jul 31, 2009
  • anon

    As I have written in several posts around this website, magagement needs to slow down the developement of new technologies, use what is currently available, and go into the black before investing any further capital. Focus on sustaneable work, not anticpiating growth. This where the USPS falls in line with places like GM, making more cars that can be sold, or not of the best quality, when the material exists to do better. There are too many managers who opt for lying about what is around the post office when it comes to counting the mail, and doing it to ensure bonuses. A manager was walked out of the Post Office in Philadelphia for falsifying records and mail counts. I knew that man. He deserved it.

    Jul 29, 2009
  • anon

    OOPS. A few typos in there. Hope ya get the idea though. Maybe not print on MY Computer... I really don't want to be the new kinko

    Jul 28, 2009
  • anon

    Everyone except me has pretty well written 1st class off as a losing proposition. I stopped using first class to pay my bills because I really didn't believe it took my house payment three weeks to reach the mortgage company to the tune of $60 every month. I had to start Over-nite my mortgage for about $13 bucks and saved $45. May sound like a good deal to the PO right? Then I found a way to pay them online for $5. Many systems on the internet charge folks $5 to $10 to accept online payment. Most are free; but, for how long? The Consumer wants to know his/her bills arrive in a timely fashion. That old line "they have to go by the postmark" is a bunch of horse puckey. Who is to prove what the postmark is without a trip to the PO and a 'certificate of mailing'? Jane/Joe Consumer should be able to purchase from my home computer, print on my printer and leave it in my mail box. Name your price! Delivery confirmation on First Class as an option for Jane/Joe Consumer would go a long way towards re-instilling faith in an American Institution at minimal start-up cost to the PO while at the same time laying ground work for increasing revenue in a market the PO has exclusive privilege to handle. Capitalize on making our monopoly work.

    Jul 28, 2009
  • anon

    Offering an incentive to employees covered by CSRS, usually senior, higher paid, to retire might help. Something like one month for each year of service towards retirement might just work, where the latest VER offers with no incentives have not.

    Jul 28, 2009
  • anon

    Dear OIG...I understand that you all are also human and can only take so much bad mouthing of mgmt in these postings so let me put the postal service in perspective, treating it as if it were a typical American..........................................................Lets say we were weened from the nest in 1972 and told everyone we no longer wanted to eat mothers cooking but rather have the option to go out sometime and go out we did....at the time we were young, slim and very active and we were succesful as well, We loved eating out and fast food was our favorite...Hamburgers, hotdogs, tacos, fried chicken, you name it we loved it...Well as the years past our waist started getting bigger and bigger, but that was the least of our problems...The Doctor had diagnoste us with Diabetes....and said you need to trim the fat from your waist or your going to have trouble down the road...Well here we are back in the Doctors office and the doctor tells us that you haven't lost any weight and the circulation in your feet have pretty much gone and we are going to have to amputate your toes...(station closures) I think you know what happens after that....gman in pdx

    Jul 25, 2009
  • anon

    My station is on the short list for closure...No one from Mgmt has even visited my office We have 3 clerks and net over $800,000 anually... THATS NET...Its not called closure its called consolidation, pardon me...We have an office out by the airport (glen widing) which is staffed by a dozen managers and the annual rent is over $200,000 and they net zero dollars for the Post Office...Isn't it funny how I'm on the short list and they are not...Somethings got to give...PLEASE HELP US...

    Jul 25, 2009
  • anon

    the usps should work with the postal unions to develope an acceptable plan to go to 5-day delivery.obviously it is in the best interest of all that this accomplished.unfortunately the fear of how jobs are eliminated for the rank and file is preventing the parties from cooperating. if the po were to do layoffs (as many fear would happen)it would cost $25,000+ per employee in severance and unemployment comp.if they would use this money instead to offer early out bonuses, i believe they would easily accomplish the 15% reduction in the workforce, which would be needed.the po would also have a much younger, more capable workforce who make less per hour, have less vacation time and are not sitting on a mountain of sick leave and ready to use it. by coming up with a plan that avoids layoff and possibly makes PTFs, regulars and TEs, PTFs, the po would not only win over congress, but also the unions who have much influence with congress. WIN_WIN

    Jul 24, 2009
  • anon

    I haven't read all the comments so if someone else came up with this idea I'm sorry to repeat it. I came across this simple idea by requesting a free catalog. It cost the company Cutters (they make football gloves) $1.xx to send me it.I heard USPS is the second largest employer behind walmart. So if every employee goes out and request a free catalog from the many websites they frequent it'll will generate some revenue. Easy. Simple. It won't solve all our problems but something is better than nothing. Other websites I get catalogs from. Eastbay. CCS. Cheaper than Dirt. There's thousands out there. So go out and request free catalogs. And who knows you might find something you like from the company and it'll be worth it for them also.

    Jul 24, 2009
  • anon

    The postal service states they want to increase use of FSS automation. Why can't we require (or even provide) the company that prints Advos or Red Plums to put the thing in an envelope. That way it could be worked in with the FSS mail doing away with an akward 3rd bundle.

    Jul 22, 2009
  • anon

    1.The United State Postal Service was no more meant to be an independent self-sustaining government agency than the military should be an independent self-sustaining government agency. The Postal Service was established to provide universal mail delivery, and should be held to this purpose. The Postal Service’s only product is service, and window clerks across the nation should not be hawking retail sale products that most customers do not want. The Postal Service is floundering and mired down in its own mess that was created when removed from the total control of Congress, therefore, Congress must totally reorganize the Postal Service by bringing it back under control of Congress. The Congress and Postal Service management must be accountable and transparent in their actions. 2.The workforce is the backbone of the Postal Service; therefore, management from the office of the Postmaster General to the supervisor on the workroom floor must stop their harassment and intimidation style of management. This only causes a hostile working environment for all employees. Anyone in management that cannot conform to ceasing the harassment and intimidation style of management must be removed from a position of authority. Once the Postal Service is completely operated by robotics, then this will be a mute issue, however, for now the Postal Service at all levels is operated by people. 3.Standardization of management procedures must be set and adhered to nationwide. I know from past experience that some managers feel that there is the Postal Service way, and there is their way, and it’s their way that they expect things done. I understand that some offices have 3 or more supervisors working a tour, but there is no supervisor in charge of the tour. These supervisors are often told to call their Plant Manager to get a confirmation on how to handle a situation that may arise. 4.There appears to be to many management positions from headquarters to the workroom floor. There are definitely too few craft positions in many areas of the country. There are many management positions that are filled by individuals that have limited, or no, knowledge of the workings of the Postal Service. Shouldn’t you know something of how the organization operates before you are allowed to manage any of its operations? A minimum of 6 years work experience should be required before anyone is allowed into any supervisor or management training, with a minimum of 3 years OJT. 5.Postmaster positions are not needed in all post offices. Where as a post office gives a community a sense of being, not all post offices need a postmaster. These offices could function very well with a Level 7 Officer in Charge (OIC). Such a position would have to be established by the Postal Service. 6.In offices where there are postmasters, the postmaster should be in charge of the entire facility. There should be a Manager of Mail Processing and a Manager of Collection and Delivery that answer to the postmaster. In mail processing, each processing tour should have a Tour Supervisor that answers to the Manager of Mail Processing. Unless mail is processed on Tour 2 should have limited number of employees to handle their mail volume, and there should be a Level 6 employee in charge. In collection and delivery, there should be Level 7 Station Managers that answers to the Manager of Collection and Delivery. These positions will have to be established, and this will return daily operations back to one central control point. POSTMASTER ^ ^ Manager of Mail ProcessingManager of Collection and Delivery ^ ^ ^ ^ Tour 1 SupervisorStation Manager Tour 2 Employee in ChargeStation Manager Tour 3 SupervisorStation Manager (Etc.) 7.With the automation of mail processing, the Postal Service no longer needs the clerk or mail handler crafts, as anyone may be trained to perform any of the jobs within the realm of mail processing. A new craft title of “Mail Processor” should be established by merging the present clerk and mail handler craft. This will provide the Postal Service with more craft flexibility, and eliminate union grievances over work jurisdictions that are very costly for the Postal Service. This may be achieved by merely changing the craft title name, and allowing everyone to remain in their present job. When a vacancy opens, then anyone may bid on the vacant position, receive the proper training for said position, and once the training has been passed they will be placed on the said job. 8.Overtime is a very big problem; therefore, would it not be cheaper to hire someone for an area where overtime is being paid on a daily basis? (i.e. Carrier Craft) Overworked, harassed and intimidated people tend to call in sick more often. 9.Window Units are the customer’s biggest area of complaint. I have personally been in lines for up to 30 minutes or more as only 1 or 2 window clerks working an area with 5 available windows. Much of the time was being devoted to processing passport applications. Why is the Postal Service processing passport applications in the first place? I have listened to customers complaining while standing in line, and I have witnessed customers leave without mailing their packages. A few have said out loud as they left that they were going to UPS. Management should be well aware of the heaviest mailing times of the day and staff their window units accordingly. The Postal Service should look into opening window units in malls or other high volume shopping areas to provide better service for customers. If you can’t get the service at the post office, you’ll find alternative means of conducting business, and this means lost revenue for the Postal Service. There are obviously many more areas that require attention and change within the Postal Service, however, I have either given you much to think about, or I have wasted much of your valuable time. I believe you will agree that the United States Postal Service is in dire need of major reorganization if it is to be saved, and that privatization is not the means of accomplishing this.

    Jul 21, 2009
  • anon

    Two ideas to submit: 1. Setup City carrier routes the same as Rural Routes. Rural carriers get no overtime except during the Christmas Holiday. Times are established for the route and that is what the carrier is paid. This idea would eliminate overtime, reduce grievances based on requests for additional street time and reduce the total number of Supervisors needed at the Stations. 2. Mandate that carriers gas their delivery vehicles first thing in the morning. Gasoline expands when heated. The volume of gas per gallon is actually greater in the morning than in the afternoon due to the heat of the day expanding the gasoline in the storage tank. I submitted this suggestion over ten (10) years ago. It went all the way to Headquarters where I was told the dollar savings does not justify the delayed delivery time to our customers. Maybe now that gasoline is over two dollars a gallon and projected to go back over $3.00 per gallon the idea should be re-evaluated.

    Jul 21, 2009
  • anon

    Lots of good ideas here USPS. The ??question?? is--will you make that call or will it be business as usual. -- "make that change".

    Jul 20, 2009
  • anon

    recycle, recycle, recycle!!!!! cans, bottles, plastic strapping, plastic shrink wrap, paper. Some one pays to take this material off of cities across the nation, why do we not make the calls and do the same thing? not only would we have the revenue from the recycling, we would reduce the amount of waste that we pay to haul away. also, every light should have a motion sensor so it shuts off if there is no movement for 2 min.

    Jul 19, 2009
  • anon

    I heard that, I get sick of hearing the supervisor laughing at emails and talking on the phone to friends half the day.

    Jul 19, 2009
  • anon

    1. Immediately start charging $1.00 per each hold order per household. 2.Cut district managers's pay by $22,000.00 per year. 3.Make it illegal for the PMG to get a pay raise until USPS turns at least a $2 billion dollar a year profit for 2 consecutive years. Also make a specific percentage such as no more than a $1,500 dollar a year raise for every 5 years then his raises will be frozen for 3 years. 4. Hold management accountable for the Contract violations &amp; payouts to the Union members. Currently USPS pays out millions nationwide for violations. Set steps in place to demote or even terminate habitual contract violators. 5.Put GPS inside LLV's and all postal vehicles.For Carrier guidance &amp; management tracking purposes. An automatic system that sends a red flag if too much time is spent in one location. 6.Mandate curbside delivery nationwide. It's mandatory for rural customers. It should be for every household unless absolutely impossible. Where curbside is deemed impossible neighborhood cluster boxes should be used. This would immediately save our office with 23 routes more than at least $75,000 a year, with savings possibly even higher than $100,000. Mandate businesses with a low volume of mail daily where deem feasable &amp; possible to go to curbside delivery. This would produce an even greater savings &amp; people will gripe as they tend to when we change policies. They don't gripe when UPS or FeEx does? I wonder why? Because they think their tax dollars run our agency.Tell them they have 30 days to erect a box or they pickup their mail at the office. The postal service should stand firm on this issue &amp; not relent. This should be implemented before we move to five day delivery as it would be ridiculous to say we need five day delivery to save money then we implement five day delivery "a cost saving measure" but yet we are still delivering in the most expensive &amp; inefficient way form literally the stoneage. Curbside delivery would also cut dog attacks in half or more. This would in effect create it's own saving related to attacks such as fuel for replacement carriers. Pay for paperwork &amp; replacement carriers which almost always get overtime in these instances. 7. Vigorously investigate &amp; pursue Doctors who write notes and customers who ask for notes &amp; request a hardship delivery. As a carrier I have seen on only two occasions out of the dozens in which people truly needed a hardship delivery. Hold them accountable &amp; if after an investigation reveals they do not need the delivery recoup the money spent stop &amp; walking to that house everyday &amp; also make the Doctor accountable &amp; both guilty of fraud. This will immediately deter many uneeded requests. Before going to hardship delivery make the customer &amp; doctor sign forms stating they understand that if the request is granted &amp; later deem unwarranted they will be responsible for any costs incurred by the fraudulent request. 8.Make postmasters hit a time clock with a card only. Make them punch in &amp; out for lunch. This will save our office $12,000 a year as it is a known fact all members of management go to lunch together &amp; take two hours. 9.Change Saturday collection box times to 2pm nationwide or 11am. Even Eliminate saturday collections at some locations all together. 10.Eliminate after 2pm collection pickups daily in areas,buildings &amp; collection boxes within a 1 mile or even 1.5 mile radius of a post office as this is a waste of man hours. 11.Inspect all routes with businesses on them on saturday for a month. As we have done in our office you may find that some routes may be combined on saturdays due to the closed businesses. Make a set saturday timeline for routes with businesses so that management may capture the downtime from that carrier &amp; utilize their services especially when an office is down a route. Management &amp; the carrier through saturday route inspections can come up together with a set amount of time the carrier will have every saturday in which he/she can be utilized outside of his/her normal route as the contract does not gurantee 8 hrs of work only on their route but gurantees gainful employment for eight hours a day. 12. Immediately study the effects of curtailing every piece of bulk mail from flats to DPS on saturdays. It is a waste of money some saturdays the amount of money spent on delivering bulk mail &amp; processing. 13.Make it mandatory to pursue any &amp; all dog bite claims.Mandatory owner lawsuits. An aggressive approach to this is needed to send a strong message to the public that our carriers Will Deliver without fear in a safe &amp; comfortable enviroment &amp; anything less is unacceptable. 14.Investigate how district managers &amp; management members period treat employees &amp; also how employees treat members of management &amp; other employees as it is unacceptable for any of them to be anything less than teammates. If orders are handed down from the PMG on down to now make the workplace more fun yes fun &amp; less hostile make it a friendly enviroment. Many companies have policies as such &amp; they realize that happier employees work better &amp; are willing to go the extra mile for a nice employer. I am 100 percent sure that this alone can be implemented at the cost of $0.00 only an email and would save many work hours as employees would band together more to do that overtime portion of their route in less time than they requested &amp; to get back by five with no problem. This is a theory that has been proven at my city. Example Our employees at our second office are much happier more friendly. They use less overtime. They go the extra mile even sometimes as I do cutting of parts of lunch &amp; breaks. This office has a much higher mail volume &amp; more routes but uses less payroll. Why? Because the supervisors &amp; acting manager despite getting chewed out for being so nice. Treat their employees as teammates &amp; with respect &amp; dignity. Whereas the first office in my city is the total opposite craft &amp; management are both rude &amp; just plain evil to each other &amp; a ridiculous amount of payroll for less employees is used DAY not week DAY after day. Management should come out immediately with postings &amp; a letter of apology nationwide at each office for the wrongs committed in the past and ask for the craft's hand in forging a new alliance stronger &amp; move foward with dignity &amp; respect SERIOUSLY this time. Together. Management may have to hype it up but this will save hours it is proven through the examples I have given. 15. The PMG Mr. Potter and the Board of governors should lobby the president &amp; congress twice a week until the current crisis is addressed &amp; not in the form of HR 22 but in the form of a ten year plan to overhaul all delivery vehicles along with the recomendations proposed above. Replacing the entire fleet with an electric or hydrogen fleet. With the entire costs covered by congress. Not the Postal Service's funds. 16. Cap the Highest paid postal employee's salary at $145,000 until the year 2025 slash all salaries in excess of this until that year. 17.Vehicles should come with push button parking break. Push button ignitions starters. Push button gear selectors computerized overall engine &amp; tire pressure monitors linked to VMF that automatically refer the VMF when work needs to be done. Also keys should only be at the VMF &amp; remote controlled locks should be used with as this would save time at so called "park &amp; hops" . 18. Air conditioning should also be used to fight fatigue &amp; new vehicles should be made to be left running without fear or a rollaway/runaway. Better work conditions equal less time used &amp; happier employees use less time to do the job. This recommendations if Implemented will save the Postal Service Billions possibly even $400 million in one month alone. If these recommendations are implemented by November 2009 the Postal Service even if mail volume falls further in 2010 can still end 2010 with profits in the Billions and would not have any losses until at least 2015 at the earliest.

    Jul 19, 2009
  • anon

    Carrier/Clerk/Mailhandler I think you have some wonderful ideas. I feel that they need to make employee more accountable for doing their jobs especially PM's and supervisors they should have to clock in when they get to work clock out when they go to lunch, doctor appointments, to the tanning bed, to an appointment to get their nalis done or what ever reason they leave the office for non postal activities they should then have to clock themselves in on a time clock when they return from this break/lunch and then be required to clock themself out at that same time clock that is located in the postal office when they leave for the day. I beleive they will find many PM's and supervisors are not even working THE AMOUNT OF hOURS THEY ARE PAID FOR.

    Aug 05, 2009
  • anon

    RE: my above comment 'Meanwhile, neglecting Injury Comp. &amp; Sales – will cost you.', should be 'Meanwhile, neglecting Injury Comp. &amp; SAFETY – will cost you.' The single biggest thing that would save billions: CHANGE THE EXISTING WORKERS COMPENSATION REGULATIONS! Currently, a person on the rolls of Workers Comp.(not working) can get 3/4 of thier salary married - 2/3s single - FOR THEIR ENTIRE LIFE TAX FREE. Cut them off at 60 - even 65 - &amp; make them take their retirement.

    Jul 18, 2009
  • anon

    we have overfunded the paea requirement for the retiree fund by 13 billion, why is nobody noticing this and making a big deal, this is a huge deal the oig messed up and now we are in deep, give us the money back and change the paea to what is now reccomended as in not paying 5 billion a year, but just the 1.57 billion the oig now says is what is needed!!!!! As we began working with the Hay Group model regarding the Postal Service Retiree Health Benefits Fund we identified an error. We notified the Hay Group and they acknowledged the error. The error was computational in nature and did not affect their overall conclusion, assumptions, or methodology. Specifically, the error was the result of the use of the wrong percentages when adjusting the health care inflation rate from 7% to 5% for certain years within the model. When this mistake was corrected, the Hay Group estimate of the Postal Service’s overfunding under current law increases to $13.2 billion. This results in lower projected annual payments for the Postal Service. Specifically, to reach the same OPM funding goal, the Postal Service would make payments of $1.57 billion per year

    Jul 18, 2009
  • anon

    The organization is top heavy. There are far too many level 23 to 25 positions at Headquarters. While things have gotten to the point that saturday delivery is on the block, 2 new level 23 positions at each District - in Marketing, no less - are currently on eCareer. While Districts &amp; Areas are being cut back drastically, Headquarters employees continue to live in their own little dreamworld. Have any of them ever been on the workroom floor? Thanks to the clueless bloat that is HDQTRS., the last few years have realized the following losses: Maint. Mgrs., Level 16. These reasonably salaried local Manager positions - along with reductions in Custodial &amp; Building Maint. positions were replaced with - the COMPUTER and your Area Facilities Operations...who use an outside contractor. Result: instead of getting the dock lift fixed quickly, you have a probably more expensive contractor take more time, which causes nothing but problems &amp; possible injuries loading &amp; unloading not to mention delaying the mail. Now consider that these aging buildings are not having regular maintenance in any area &amp; that idea that looked SO GOOD on paper - has actually COST us money. Then there's Level 6 timekeepers: What HEADQUARTERS employee got an award for THAT supposed cost-saving winner? Timekeeping is computerized - and given to whom? The work group with NO union or spare time - the front line supervisor. None of whom have read ANY timekeeping manuals. These errors = grievances, or, doesn't anybody CARE about 'hidden' costs anymore? HRSS: Great idea - move everyone's OPF AND all the bidding - to North Carolina. could they screw up the bids anymore? I don't think so. The OIG! What happened to the oldest law enforcement agency in the nation - The Inspection Service? WHY do we NOW have YOU? WE ALREADY HAD INSPECTORS! Reduce every District Injury Compensation Office AND every District's Safety Office - but add more HIGH Levels in Marketing and Sales....Does....someone else sell stamps that I don't know about? How many Sales Managers CAN you fit? Where's the work? Meanwhile, neglecting Injury Comp. &amp; Sales - will cost you. What has always been the USPS' biggest cost? What eats up 3/4 of every 1st class stamp profit? Injury Comp.Too bad there's no Inspectors &amp; not enough Specialists to properly manage claims anymore, but hey-WHO CARES! Let's all focus on retail!

    Jul 18, 2009
  • anon

    How about adding event codes such as temporarily away, closed business, on hold. Would eliminate a lot of confusion and phone calls. 90% of calls are about holds or forwards. Make this process clearer and more user friendly. OR START CHARGING FOR COA AND HOLD MAIL! Improve forwarding, it is a big black hole. Eliminate parcel post since we get in trouble for offering it. Close the offices in small towns that get 4 customers a day and are 1/2 mile down the road from the next post office. Only keep mystery shopper if retail clerks will be held accountable. Otherwise it is a joke. Add incentives to upsell. If clerks were on commission it would raise expedited big time.

    Jul 18, 2009

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  • 1 day 10 hours ago
    YES All Postal Carriers should wear an approved Uniform, that will identify them. But, only window clerks, city carriers and maintenance employees are getting an allotment to buy uniforms. Rural...
  • 1 day 12 hours ago
    nope, no one cares until something happens .. post office does nothing until fatality strikes. and they only do something then to cover their butts.

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