Where’s My Mail?

With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

 

Obligated to Serve

Why does the U.S. Postal Service charge the same price for a greeting card going from Washington, D.C., to California as it does from Manhattan to Queens? Because the Postal Service must follow a set of regulations designed to ensure that everyone can send and receive mail at a reasonable price. Those regulations are called the “universal service obligation,” or USO. And it covers many aspects of mail delivery.

 

Recent Poll

Would you support reduced service standards if the Postal Service lowered costs?

Recent Comments

  • 1 day 46 min ago
    Fell victim to this today. Was waiting all day for my package that said it would be here by 8pm, and at 7:55pm got a notification that “front door/driveway was not accessible.” Such a blatant lie,...
  • 1 day 1 hour ago
    I use to love this service but now there are no images and inaccurate information for packages. I receive emails informing me a package was delivered (but it wasn’t), and then I get another email...

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