Customer retention blog art

To Everything – Reduce Churn, Churn, Churn

It’s a lot less expensive to retain a current customer than to acquire a new one. That’s a timeless marketing adage for a reason: it’s true.

In fact, it may never be truer than in today’s economy. Customers have an unprecedented array of choices and easy access to global products and services. If you can’t keep them happy, they’ll find someone who can. That’s why businesses work hard to reduce churn, the attrition or turnover of customers.

 

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Recent Poll

Do you think USPS should invest in Treasury Inflation-Protected Securities?

Yes
54% (57 votes)
No
46% (48 votes)
Total votes: 105

Recent Comments

  • 3 days 8 hours ago
    I have a package being volleyed back and forth between Fayetteville NC P O and Proctorville NC for days now. My zip code was typed wrong by one number in the last digit. Everything else City,state...
  • 3 days 15 hours ago
    I do believe that USPS is trying, but needs to address some core inefficiencies that plague the system. Here's my personal story as an example. I called to ask a question about my package...

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