Have you ever bought a new outfit online but sent it back when it didn’t fit right? Then you have participated in the world of reverse logistics. A new Office of Inspector General white paper, Riding the Returns Wave: Reverse Logistics and the U.S. Postal Service, examines emerging trends in reverse logistics. It looks at the current package return services offered by the Postal Service and considers further opportunities created by this booming market.
It’s slightly ironic that a system centered on delivering hard copy communications has one of the world’s largest Information Technology (IT) infrastructures.
But once you consider that the U.S. Postal Service has more than 31,000 retail locations, hundreds of thousands of employees, and...Read More