Expands the main menu

Breadcrumb

Audit Reports

  • Image
Aug
03
2021
Report Number:
21-176-R21
Report Type:
Audit Reports
Category: Finance

Voyager Card Transactions – Wilmington, NC, Magnolia Station

Background

The Wilmington, NC, Magnolia Station is in the North Carolina District of the Atlantic Area.

Every Postal Service-owned vehicle is assigned a Voyager credit card to pay for its commercially purchased fuel, oil, and routine maintenance. U.S. Bank operates the program and Voyager provides a weekly electronic transaction detail file of all Voyager card transactions to the Postal Service’s Fuel Asset Management System (FAMS) eFleet application. Site managers monitor Voyager card transactions in the FAMS eFleet application. FAMS provides a monthly Reconciliation Exception Report, capturing transactions categorized as “high-risk,” which may result from fraudulent activity. Each month the Postal Service site manager ensures that their driver receipts are reconciled in FAMS. The review is critical since the Postal Service automatically pays U.S. Bank weekly for all Voyager card charges.

Transactions could be marked as high-risk in FAMS due to gallons of fuel purchased that exceeds the allowed maximum amount for the vehicle, unleaded super and plus fuel purchase, and/or potential sharing of personal identification numbers (PIN). These indicate questionable transactions which signify a higher risk of fraud.

OIG data analytics identified offices with potentially fraudulent Voyager card activity. The Wilmington, NC, Magnolia Station had 1,713 transactions at risk from October 1, 2020, through March 31, 2021, totaling $41,211. This included 282 Voyager card fuel purchases conducted with one employee’s PIN and valued at $6,084 and 60 transactions flagged as high-risk in FAMS.

The objective of this audit was to determine whether Voyager card PINs were properly managed, and Voyager card transactions were properly reconciled at the Wilmington, NC, Magnolia Station.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Instruct the Postmaster, Wilmington, NC, to implement corrective action to individually assign all Wilmington, NC employees unique Personal Identification Numbers for Voyager card transactions.

Closed $0 Agree
2

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Closed $0 Agree
3

Instruct the Postmaster, Wilmington, NC, to have all EAS employees in Wilmington, NC, complete eFleet Card for Site Manager Training and Voyager Fleet Commander Online Training.

Closed $0 Agree
4

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Closed $0 Agree
5

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Closed $0 Agree