In fiscal year (FY) 2011, the U.S. Postal Service established 36 Delivering Results, Innovation, Value, and Efficiency (DRIVE) initiatives to improve its business strategy. The goal of DRIVE is to reduce the agency’s reported $20 billion gap between revenue and expenses by FY 2016. DRIVE initiatives are to be bold and aggressive and have measurable outcomes.


What The OIG Recommended


We recommended management ensure the DRIVE governance policy is followed by requiring initiative leads and roadmap owners to include initiative goals in the underlying projects, ensure all projects have at least one goal measured in the initiative charter, and complete all appropriate forms and obtain all necessary approvals when making changes to initiative and project goals.