The customer is king, or queen. It’s an age-old mantra that rings especially true in this age of the “empowered” customer.
The U.S. Postal Service has a lot of kings and queens. Last year, 857 million retail customers visited the more than 30,000 USPS-managed retail spaces, generating...
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In the last several months we’ve seen a lot of post offices suspend operations due to extreme weather. But natural disasters aren’t the only reason for emergency suspensions.
U.S. Postal Service district managers may also suspend the operations of any post office, station, or branch under...
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There are about 136,000 rural letter carriers and contract delivery suppliers serving thousands of families and businesses in rural and suburban areas covering millions of miles daily. Most recent statistics show that rural letter carriers delivered over 800 million letters and parcels over the...
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The goal of preventive maintenance is to improve and prolong building and equipment life, avoid unplanned maintenance, and lower overall maintenance costs. An effective and efficient preventive maintenance program must be in place to ensure optimal performance, minimum downtime, and appropriate...
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On August 28, 2018, the New York Times published an article reporting that the Postal Service released the full, unredacted federal security clearance application of former Postal Inspector Abigail Spanberger. The Postal Service released this file in response to a request from a political action...
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