This report, submitted pursuant to the Inspector General Act, outlines our work and activities for the 6-month period ending March 31, 2011. In the first section of this report, we highlight audits and reviews that address risks in the strategic, financial, and operational areas of the Postal Service.
For any business, customer service is important. It improves the brand image, keeps customers loyal, and provides insights into the customer experience. In the past, customer service operations for a major corporation would involve thousands of service agents to handle calls — from routine...Read More