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Audit Reports

May
13
2022
Report Number:
21-267-R22
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Retail, Sales & Marketing

San Francisco International Service Center Closure

Background

The U.S. Postal Service’s International Service Center in San Francisco, CA (SFO ISC) houses select international and military mail processing functions and a retail unit. In April 2020, the lessor notified the Postal Service that they were discontinuing the facility lease and subsequent discussions about potential on-airport facility alternatives proved unsuccessful. As a result, the Postal Service decided to permanently relocate processing operations to local and regional facilities and temporarily suspend retail services, steering customers to nearby post offices pending a final Postal Service decision on the unit. This report responds to a September 2021 congressional request regarding closure of the SFO ISC.

What We Did

Our objective was to evaluate Postal Service communication and documentation related to the closure. We conducted site visits to the SFO ISC, reviewed documentation, and interviewed Postal Service officials and stakeholders.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Coordinate with the Vice President, Regional Processing Operations, Western Area, ensure service and cost impacts for relocating processing and retail operations out of the San Francisco International Service Center are monitored and documented.

 Closed $0 Agree
2

Timely communicate their final retail decision to customers and adhere to applicable customer comment requirements.

 Closed $0 Agree