Postage and Fee Refunds – Rockville, MD, Post Office
Background
The Rockville Post Office is in the Capital District of the Capital Metro Area. OIG data analytics identified the Rockville Post Office with an unusually high total in account identifier code (AIC) 553, Refund Postage and Fees, during fiscal year 2019 quarter (Q) 3. AIC 553 is used to record refunds of customers postage and fees paid for unreceived special services.
During this period, the unit reported a total of $12,565 in AIC 553, the highest amount in the Capital District. This total exceeded the same period last year by $12,173, an increase of more than 3,108 percent. Further, postage and fee refunds for the Rockville Post Office were nearly 47 percent of the total refunds for postage and fees within the Capital District during this period.
The objective of this audit was to determine whether postage and fee refunds were valid, properly supported, and properly processed at the Rockville Post Office.