The Meadows Retail Station is in the Dakotas District of the Western Area. OIG data analytics identified postal retail units with reduced amounts of passport photo revenue recorded to account identifier code (AIC) 241, Passport Photo Services, and AIC 264, USPS Passport Acceptance Fee, from the same period in prior years. Based on our analysis for fiscal years (FY) 2017 through 2019, we identified that Meadows Retail Station passport revenue and fees from these AICs decreased to only 8 percent of the same period last year. Further, during FY 2019, the unit recorded no passport acceptance fees.
The objective of this audit was to determine whether passport revenue and fees were appropriately reported and evaluate opportunities for increased revenue by capturing a larger share of the market for passport services.