The Coppell Main Office is located in the Dallas District of the Southern Area. The Postal Service retail employees may issue refunds for spoiled, unused customer meter stamps. To obtain a refund, the customer must submit the postage meter stamps impressions or other evidence requested for refund along with required Postal Service (PS) Form 3533, Application for Refund of Fees, Products and Withdrawal of Customer Accounts. The refunds are reported to account identification code (AIC) 526, Refund Spoiled or Unused Customer Meter Stamps.

OIG data analytics identified the Coppell, TX, Main Office had $63,855 in refunds from April 1 through June 30, 2019. The spoiled or unused customer meter stamps (meter revenue refunds) for the Coppell Main Office were 59 percent of the overall amount of refunds within the Dallas District for the same timeframe. This percentage ranked the highest within the Dallas District.

The objective was to determine whether meter refunds were properly issued, supported, and processed.

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