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Nov
27
2019
Report Number:
20-069-R20
Report Type:
Audit Reports
Category: Finance

Meter Revenue Refunds – Coppell, TX, Main Office

Background

The Coppell Main Office is located in the Dallas District of the Southern Area. The Postal Service retail employees may issue refunds for spoiled, unused customer meter stamps. To obtain a refund, the customer must submit the postage meter stamps impressions or other evidence requested for refund along with required Postal Service (PS) Form 3533, Application for Refund of Fees, Products and Withdrawal of Customer Accounts. The refunds are reported to account identification code (AIC) 526, Refund Spoiled or Unused Customer Meter Stamps.

OIG data analytics identified the Coppell, TX, Main Office had $63,855 in refunds from April 1 through June 30, 2019. The spoiled or unused customer meter stamps (meter revenue refunds) for the Coppell Main Office were 59 percent of the overall amount of refunds within the Dallas District for the same timeframe. This percentage ranked the highest within the Dallas District.

The objective was to determine whether meter refunds were properly issued, supported, and processed.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

We recommend the District Manager, Dallas District, direct the postmaster to coordinate with the mailer to schedule more frequent deliveries of meter revenue refunds to allow for timely processing.

Closed $27,645 Agree