Background

This management alert presents Issues Identified in the Outbound International Mail Market. These issues came to our attention during our ongoing audit of Costing Best Practices. The objective of this management alert was to provide Postal Service officials immediate notification of the issues identified during our ongoing audit. The issue requires immediate attention and remediation.

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  • anon

    Based on fielding customer service calls and complaints for 5 years regarding International packages, it's evident clerks have not received adequate training on International shipping. Most common complaints are: not being offered all options, not being told the advantages and disadvantages of each mail class - particularly First Class International - and either not knowing about or not using the International Mail Manual to look up a country's prohibitions and restrictions, not knowing how the International claims process works, and not explaining to customers about the possibility of customs charges being a assessed and that paying for postage does not cover those charges.

    Oct 25, 2019