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Audit Reports

Sep
11
2015
Report Number:
SM-MA-15-003
Report Type:
Audit Reports
Category: Security

Management Alert – Controls Over Credit Card Data at the National Customer Support Center

This management alert presents security and fraud risks associated with the U.S. Postal Service’s Controls Over Credit Card Data at the National Customer Support Center.

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Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

R - 1 -- Increase security of customer information by masking credit card numbers when received and stored within the accounting room.

Closed $0 Disagree
2

R - 2 -- Replace the combination locks with employee identification access badge readers for the accounting and storage room doors.

Closed $0 Disagree
3

R - 3 -- Restrict personnel with access to the accounting room from accessing the storage room to prevent tampering with the video surveillance system and undetected access to primary account number information.

Closed $0 Disagree
4

R - 4 -- Complete periodic Payment Card Industry compliance reviews at the National Customer Support Center.

Closed $0 Agree