This report presents the results of our self-initiated audit of Mail Delivery Issues – Pleasant Hill Station, Des Moines, IA. The Pleasant Hill Station is in the Hawkeye District of the Western Area. This audit was designed to provide Postal Service management with timely information on potential mail delivery risks at the Pleasant Hill Station.

The Pleasant Hill Station has 38 city and seven rural routes delivered by 57 city carriers (50 full-time regular city carriers and seven city carrier associates) and seven rural carriers. We selected the Pleasant Hill Station based on our analysis of carriers returning after 6:00 p.m. data from the Enterprise Data Warehouse (EDW).

The objective of this audit was to assess mail delivery service at Pleasant Hill Station – Des Moines, IA.

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Comments (2)

  • anon

    Thank you.....You saw a delivery problem and went up the delivery stream to find the cause... In the past I have been highly critical of OIG for not doing this. In the past you just mentioned that IOP's were missing, not followed, etc. May I ask if you investigated just a little further and found out if Pleasant Hills has been having delivery problems from the plant?. If you found this one, perhaps a review of the plant's performance with other post offices is in order...Again, thank you.

    Aug 03, 2019
  • anon

    You do nothing for victims

    Aug 01, 2019