This report presents the results of our self-initiated audit of Mail Delivery Issues – Bear Valley Station, Denver, CO. The Bear Valley Station is in the Colorado/Wyoming District of the Western Area. This audit was designed to provide U.S. Postal Service management with timely information on potential delivery risks at the Bear Valley Station.

The Bear Valley Station has 52 city routes delivered by 59 city carriers (51 full-time regular (FTR) city carriers and 8 City Carrier Associates (CCA)). We selected Bear Valley Station based on the percentage of city carriers returning after 6 p.m. and our analysis of Enterprise Customer Care (eCC) data.

The objective of this audit was to assess mail delivery service on selected routes at the Bear Valley Station.

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Comments (1)

  • anon

    Page 2....Cause of delivery issues....Late mail arrival and improper mail mix from Denver P&DC... This is not new or an isolated instance.. OIG should dig back in all of your delivery audits and see that this is a recurring theme..Yet OIG In every audit never took the next step... OIG should have asked...WHY?...It would seem that this would be an obvious question to work on in future audits... Why plants cannot get product to delivery units properly.. I've brought this question up in comments to prior audits. Some comments you refused to post because of "inappropriate" content... That doesn't bother me. What bothers me is that you could be doing such a better job and helping delivery units do their jobs...Final note: When plants mess up the delivery units must play catch up..This means dedicated, hard working carries try to do too much. ..trying to fulfill the mission they cut corners and end up doing unsafe things to get the mail out... It's not <just mail> it is the safety of your fellow workers you could be helping by auditing better... There is nothing inappropriate in this post, just facts.. Awaiting your response.....

    Jul 21, 2019