This report presents the results of our audit to assess mail delivery on selected routes at the Barrington Station, Los Angeles, CA. The Barrington Station is in Los Angeles, CA in the Los Angeles District of the Pacific Area. We conducted the audit to provide U.S. Postal Service management with timely information on potential operational risks at the Barrington Station.

The Barrington Station has 87 city routes and 133 carriers. We selected the Barrington Station to review because it had 2,931 customer cases in the Enterprise Customer Care application during fiscal year (FY) 2018. Over 90 percent of the customer complaints related to mail and packages not received and delivered to the wrong address. Additionally, we reviewed other delivery metrics, such as Carriers Returning After 1800, Overtime and Penalty Overtime Performance and staffing when selecting this site.

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Comments (8)

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  • anon

    Tracking information states that the "item was delivered in or at the mailbox at 2:28 pm on August 1, 2019 in LOS ANGELES, CA 90049." However, there was no delivery! We've been waiting for this item to be delivered TODAY just so it can be dropped off at someone else's place? Where is the item? - When will it be delivered? - Who do we weed to speak with here at our Barrington Place post office? Also, the phone service for the USPS really is BAD! - It takes more than 4 minutes to get to the prompt to be connected with an "agent", just to be on hold for another 15-20 minutes!

    Aug 01, 2019
  • anon

    Hi Sieglinde, Thanks for your comment. We recommend filing a complaint directly with the Postal Service at 1-800-275-8777 or at​ https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs

    Aug 02, 2019
  • anon

    I have had 4 packages in the past 2 months say they have been delivered yet i dont know where they were delivered. The local post office told me unfortunately there is not a regular postal person on this route.

    May 02, 2019
  • anon

    #2....Mail did not arrive appropriately and on time.....You have seen this so often in every audit you perform on delivery operations...But...why does this occur? Could it be that product does not arrive at the plant in a timely fashion?...Could it be not enough staff to run the machines?...It is easy to say you'll update some forms...It is not so easy to find the underlying causes... You do not need a super dooper sigma six team. Just got to the planr and ask the people who work there. Not the mangers, the people...You will find the cause and be told the solution... It is called leadership..

    Apr 12, 2019
  • anon

    I live in apartment complex often our mail is mixed up. Late deliveries. O Once again, express overnight envelope which was to arrive no later than 3:00 pm Saturday 3/30/2019...has not arrived 3/31/2019. Frustrating when cost of mail has gone up and service downhill b

    Mar 31, 2019
  • anon

    Well, well, well....Base cause: Mail arrived consistently late. No up to date IOP or MAP....Have you seen this before? You bet you have. On every one of your delivery audits... So what will it take for OIG to do an audit on IOP's across the nation?...It looks like again you did not interview carriers...You would have heard a mouthful. Getting out late (not their fault). Pressure to get back by dispatch (rushing is a safety issue. Rushing creates mistakes). Pressure to "sham" scans so local management doesn't get reamed by armchair generals from above. The plants could care less about the havoc created downstream as long as their numbers look good and they keep off the hot seat at district. There are no mail delivery issues. There are ungodly stupid management issues. How about you actually respond to the comments on this audit?...You get good input and it goes down a dark hole...You are part of the problem and not part of the solution.

    Mar 12, 2019
  • anon

    Undelivered packages my be due to managers telling delivery drivers to scan as delivered, when in fact it was just delayed for some reason...

    Mar 10, 2019
  • anon

    i need a report and images of all detailed delivery

    Mar 10, 2019