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Audit Reports

Aug
09
2018
Report Number:
DR-AR-18-010
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Mail Delivery Issues – Cimarron Hills Station, Colorado Springs, CO

Background

This report presents the results of our audit to assess management’s corrective action to address mail delivery issues for customers serviced by the Cimarron Hills Station . The Cimarron Hills Station is in Colorado Springs, CO, in the Colorado/Wyoming District, Western Area. This audit was initiated at the request of Congressman Doug Lamborn, 5th Congressional District, Colorado. The inquiry showed that residents of two neighborhoods serviced by the Cimarron Hills Station — Indigo Ranch and Stetson Hills — were dissatisfied with their delivery service and experienced frequent misdelivery of mail and missing items.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

R - 1 -- instruct the Postmaster, Colorado Springs and Cimarron Hills Station management, to provide and document that all personnel receive training on preventing misdeliveries.

 Closed $0 Agree
2

R - 2 -- direct the Colorado/Wyoming District management team, to ensure that all policies and procedures are developed and implemented regarding labeling of Neighborhood Delivery and Collection Box Units.

 Closed $0 Agree
3

R - 3 -- instruct the Postmaster, Colorado Springs and Cimarron Hills Station management, to ensure corrective actions with employees for recurring misdeliveries are conducted and documented.

 Closed $0 Agree
4

R - 4 -- instruct the Postmaster, Colorado Springs and Cimarron Hills Station, to work directly with the Indigo Ranch and Stetson Hills residents to ensure all parties are informed of management’s actions to correct delivery issues.

 Closed $0 Disagree