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Audit Reports

Jul
19
2019
Report Number:
DRT-AR-19-011
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Mail Delivery Issues – Cedar Elm Station San Antonio, TX

Background

The Cedar Elm Station is in the Rio Grande District of the Southern Area. This delivery unit has 61 delivery routes (39 city and 22 rural) delivered by 89 carriers (52 city and 37 rural). We selected this unit based on our analysis of Enterprise Customer Care (eCC) complaint cases.

Our objective was to evaluate the package delivery scanning process on select routes at the Cedar Elm Station in San Antonio, TX.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

R - 1 -- Instruct the unit management to ensure staff follow delivery standard operating procedures for scanning mailpieces.

 Closed $0 Agree
2

R - 2 -- Instruct unit management to adhere to customer service procedures for resolving customer complaints.

 Closed $0 Agree