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Audit Reports

Oct
25
2019
Report Number:
19-020-R20
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Mail Delivery Issues – Brightwood Station, Indianapolis, IN

Background

The Brightwood Station is in the Greater Indiana District of the Great Lakes Area. Our objective was to assess mail delivery service at Brightwood Station, which has 23 city delivery routes delivered by 32 city carriers. We selected Brightwood Station based on our analysis of carriers returning after 6:00 p.m. using data from the Enterprise Data Warehouse (EDW).

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Update the Integrated Operating Plan and Mail Arrival Profile for the Brightwood Station, the Indianapolis Mail Processing Annex, and the Indianapolis Processing and Distribution Center to reflect accurate mail arrival times.

 Closed $0 Agree
2

Instruct the Brightwood Station manager to follow applicable Postal Service and Inspection Service policies and procedures to ensure proper security and accountability of arrow lock keys.

 Closed $0 Agree
3

Instruct the Brightwood Station manager to follow applicable Postal Service and Inspection Service policies and procedures to ensure proper security and accountability of arrow lock keys.

 Closed $0 Agree