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Audit Reports

Jul
12
2019
Report Number:
DRT-AR-19-009
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing

Mail Delivery Issues – Bear Valley Station, Denver, CO

Background

This report presents the results of our self-initiated audit of Mail Delivery Issues – Bear Valley Station, Denver, CO. The Bear Valley Station is in the Colorado/Wyoming District of the Western Area. This audit was designed to provide U.S. Postal Service management with timely information on potential delivery risks at the Bear Valley Station.

The Bear Valley Station has 52 city routes delivered by 59 city carriers (51 full-time regular (FTR) city carriers and 8 City Carrier Associates (CCA)). We selected Bear Valley Station based on the percentage of city carriers returning after 6 p.m. and our analysis of Enterprise Customer Care (eCC) data.

The objective of this audit was to assess mail delivery service on selected routes at the Bear Valley Station. 

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

R - 1 -- Instruct unit management to update and sign Integrated Operating Plan/Mail Arriving Profile.

 Closed $0 Agree
2

R - 2 -- Instruct unit management to modify route base volume estimates on routes and pivot plans through adjustments.

 Closed $0 Agree
3

R - 3 -- Review and assign the appropriate number of carriers to Bear Valley Station to
ensure carriers return to the office in a timely manner.

 Closed $0 Agree
4

R - 4 -- Instruct unit management to monitor eCC cases and use the information, as appropriate, to improve delivery operations.

 Closed $0 Agree
5

R - 5 -- Instruct unit management to ensure staff follow delivery standard operating procedures for scanning mail pieces.

 Closed $0 Agree