Mail Delivery, Customer Service, and Property Conditions Reviews – Select Units, San Diego, CA Region
We performed a self-initiated audit at the San Diego, CA, Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of January 31, 2022. The delivery units included the Downtown San Diego and Linda Vista Stations and the Ramona Main Post Office.
We issued individual reports for the three delivery units and the P&DC we visited. We plan to issue another report summarizing the results of our audits at all three delivery units that will contain specific recommendations for management to address.
| Controls Reviewed | Deficiencies Identified – Yes or No | ||
|---|---|---|---|
| Downtown San Diego | Linda Vista | Ramona | |
| Unreported Delayed Mail | No | No | No |
| Package Scanning | Yes | Yes | Yes |
| Truck Arrival Scanning | Yes | Yes | No |
| Property Conditions | Yes | Yes | Yes |
We identified deficiencies affecting mail delivery, customer service, and property conditions at all three delivery units. Specifically, we found deficiencies with three of the four areas we reviewed.
| Audit Area | Issues Identified Yes or No |
|
|---|---|---|
| Yes | No | |
| Clearance Times | X | |
| Delayed Mail | X | |
| Late and Extra Outbound Trips | X | |
| Load Scans | X | |
We identified deficiencies in three of the four areas we reviewed that affected the efficiency of operations at the M.L. Sellers P&DC.
