Background

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Richard J. Pino Station in Albuquerque, NM (Project Number 22-132-2). The Richard J. Pino Station is in the Arizona-New Mexico District of the Westpac Area and services ZIP Codes 87114 and 87120.1 These ZIP Codes serve about 119,707 people and are considered to be urban communities.2 We judgmentally selected the Richard J. Pino Station based on the number of customer inquiries the unit received related to package tracking and mail delivery delays. From January through March 2022, the station received 17.15 inquiries per route, which was more than the average of 9.76 inquiries per route for all sites serviced by the Albuquerque Processing and Distribution Center (P&DC).

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