Background

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Parkrose Station in Portland, OR (Project Number 22-029). The Parkrose Station is in the Idaho-Montana-Oregon District of the WestPac Area. The station services ZIP Codes 92720, 97230, and 97233. There are about 108,739 people living in these ZIP Codes, which are considered urban communities. We judgmentally selected the Parkrose Station based on the number of customer inquiries the unit received per route. From June 1, 2021, through August 31, 2021, the unit received about 39.96 inquiries per route, which was larger than the average of 10.62 inquiries per route for all sites serviced by the Portland Processing and Distribution Center (P&DC).

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