This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Linda Vista Station, San Diego, CA (Project Number 22-059). The Linda Vista Station is in the California District of the WestPac Area and services ZIP Codes 92108 and 92111. These ZIP Codes serve about 65,493 people and are considered to be urban communities. We judgmentally selected the Linda Vista Station based on the number of stop-the-clock (STC) scans occurring at the delivery unit, rather than at the customer’s delivery address.
Objective, Scope, and Methodology
Our objective was to evaluate mail delivery, customer service, and property conditions at the Linda Vista Station in San Diego, CA.
To accomplish our objective, we focused on these four audit areas: delayed mail, package scanning, truck arrival scans, and property conditions. Specifically, we reviewed delivery metrics including the number of routes and carriers, mail arrival time, amount of reported delayed mail, package scanning, and distribution up-time. During our site visit from February 1-3, 2022, we reviewed mail conditions; package and truck arrival scanning procedures; and unit safety, security, and maintenance conditions. We also analyzed the scan status of mailpieces at the carrier cases and in the “Notice Left” area and interviewed unit management and employees. We discussed our observations and conclusions as summarized in Table 1 with management on March 21, 2022, and included their comments where appropriate.
The Linda Vista Station is one of three delivery units the U.S. Postal Service Office of Inspector General (OIG) reviewed during the week of January 31, 2022, that are serviced by the Margaret L. Sellers (San Diego, CA) Processing and Distribution Center (P&DC). We issued this interim report to provide the Postal Service with timely information regarding the conditions we identified at the Linda Vista Station. We will issue a separate report6 providing the Postal Service with the overall findings and recommendations for all three delivery units. See Appendix A for additional information about our scope and methodology.