This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Downtown San Diego Station in San Diego, CA (Project Number 22-060). The Downtown San Diego Station is in the California District of the WestPac Area. The station services ZIP Code 92101, which serves about 36,785 people and is considered an urban community. We judgmentally selected the Downtown San Diego Station based on the number of stop-the-clock (STC)3 scans occurring at the delivery unit, rather than at the customer’s delivery address.
Objective, Scope, and Methodology
Our objective was to evaluate mail delivery, customer service, and property conditions at the Downtown San Diego Station in San Diego, CA.
To accomplish our objective, we focused on these four audit areas: delayed mail, package scanning, truck arrival scans, and property conditions. Specifically, we reviewed delivery metrics including the number of routes and carriers, mail arrival time, amount of reported delayed mail, package scanning, and distribution up-time. During our site visit from February 1-3, 2022, we reviewed mail conditions; package and truck arrival scanning procedures; and unit maintenance, safety, and security conditions. We also analyzed the scan status of mailpieces at the carrier cases and in the “Notice Left” area and interviewed unit management and employees. We discussed our observations and conclusions as summarized in Table1 with management on March 21, 2022, and included their comments where appropriate.