Oct
19
2022
Report Number:
22-170-3-R23
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing
Mail Delivery, Customer Service, and Property Conditions Review – Union Post Office, Union, NJ
Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Union Post Office in Union, NJ (Project Number 22-170-3). The Union PO is in the New Jersey District of the Atlantic Area and services ZIP Codes 07040, 07083 and 07088. These ZIP Codes serve about 80,153 people in a predominantly urban area. We judgmentally selected the Union Post Office based on the number of Stop-the-Clock (STC) scans occurring at the delivery unit, rather than at the customer’s point of delivery, and indicators for undelivered mail.