Oct
19
2022
Report Number:
22-170-2-R23
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing
Mail Delivery, Customer Service, and Property Conditions Review – Kearny Main Post Office, Kearny, NJ
Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Kearny Main Post Office (MPO) in Kearny, NJ (Project Number 22-170-2). The Kearny MPO is in the New Jersey District of the Atlantic Area and services ZIP Codes 07031 and 07032. These ZIP Codes serve about 56,039 people and are considered to be urban areas. We judgmentally selected the Kearny MPO based on the number of Stop-the-Clock (STC) scans occurring at the delivery unit, rather than at the customer’s point of delivery, and indicators for undelivered mail.