Aug
31
2022
Report Number:
22-147-3-R22
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing
Mail Delivery, Customer Service, and Property Conditions Review – Dr. Martin Luther King Jr. Station, Milwaukee, WI
Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Dr. Martin Luther King Jr. Station in Milwaukee, WI (Project Number 22-147-3), and responds to a request from Senator Tammy Baldwin asking for a review of delivery operations in the Milwaukee, WI area. The Dr. Martin Luther King Jr. Station is in the Wisconsin District of the Central Area and services ZIP Code 53212. This ZIP Code serves about 30,296 people and is considered to be an urban community.1 We judgmentally selected the Dr. Martin Luther King Jr. Station based on the number of Stop-the-Clock (STC)2 scans occurring at the delivery unit, rather than at the customer’s point of delivery.