Background

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Beaverton Main Post Office in Beaverton, OR (Project Number 22-031). The Beaverton Main Post Office is in the Idaho-Montana-Oregon District of the WestPac Area. The post office services ZIP Codes 97005 and 97008. There are about 54,806 people living in these ZIP Codes, which are considered urban communities. We chose the Beaverton Main Post Office based on the number of stop-the-clock3 (STC) scans occurring at the delivery unit, rather than at the customer’s delivery address.

Objective, Scope, and Methodology

Our objective was to evaluate mail delivery, customer service, and property conditions at the Beaverton Main Post Office in Beaverton, OR.

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See other audit work done in this area

Comments (2)

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  • anon

    Our community mailbox has been broken for about 2 months now, so we have been going to this post office to pick up our mail. On our most recent visit- Oct 7,2022, as I was at the counter with my mail, I noticed my husband’s credit card envelope had been completely opened, the contents removed, and placed back inside incorrectly(no address was visible in the address window). I checked through the rest of my mail and my paystub had also been opened. So it seems someone at this post office is going through people’s mail looking for checks and money.

    Oct 12, 2022
  • anon

    Why my package took so long I thought it was delivered by 3/8 till now I didn’t receive it

    Mar 10, 2022