Background

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at four select delivery units in the Portland, OR, region (Project Number 22-001). These delivery units included the Beaverton, OR, and Vancouver, WA, Main Post Offices (MPO) and the Parkrose and Piedmont Stations in Portland, OR. We issued interim reports to district management for each of these delivery units regarding the conditions we identified. In addition, we issued a report on the efficiency of operations at the Portland Processing and Distribution Center (P&DC), which services these four delivery units.

All four delivery units are in the WestPac Area. The Beaverton MPO and the Parkrose and Piedmont Stations are in the Idaho-Montana-Oregon District and the Vancouver MPO is in the Washington District. The four delivery units have a combined total of 188 city routes and 16 rural routes. Staffing at the delivery units, at the time of our audit, included 226 full-time city carriers, 64 part-time city carriers, 15 full-time rural carriers, 11 part-time rural carriers, 45 full-time clerks, and 20 part-time clerks.

The delivery units service about 330,190 people in several ZIP codes which are considered predominantly urban communities.

Objective, Scope, and Methodology

Our objective was to evaluate mail delivery, customer service, and property conditions at the Beaverton and Vancouver MPOs and the Parkrose and Piedmont Stations in the Portland, OR region.

We reviewed delivery metrics including the number of routes and carriers, mail arrival time, number of reported delayed mailpieces, package scanning, and distribution up-time. In addition, during our site visits from November 30 through December 2, 2021, we reviewed mail conditions and delivery unit safety, security, and maintenance procedures. We analyzed the scan status of mailpieces at or around the carrier cases and in the “Notice Left” areas and interviewed delivery unit management and employees.

We conducted this audit from November 2021 through March 2022 in accordance with generally accepted government auditing standards and included such tests of internal controls as we considered necessary under the circumstances. Those standards require that we plan and perform the audit to obtain sufficient, appropriate evidence to provide a reasonable basis for our findings and conclusions based on our audit objective. We believe that the evidence obtained provides a reasonable basis for our findings and conclusions based on our audit objective. We discussed our observations and conclusions with management on February 22, 2022 and included their comments where appropriate.

We relied on computer-generated data from the Product Tracking and Reporting system, the Surface Visibility database, and the electronic Facilities Management System. Although we did not test the validity of the controls over these systems, we assessed the accuracy of the data by reviewing existing information, comparing data from other sources, observing operations, and interviewing Postal Service officials knowledgeable about the data. We determined the data were sufficiently reliable for the purposes of this report.

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